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Account Mixup?

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‎06-07-2016 04:43 - edited ‎06-07-2016 05:01

‎06-07-2016 04:43 - edited ‎06-07-2016 05:01

Contacted customer support my problem was fixed with a reset. Now I'm receiving emails that my new Fitbit is on the way being shipped and here is the tracking number and name of the guy it's going to- which btw is not me!!! I called Fitbit- there were notes on my account about a cracked screen- nope mine wasn't cracked. Was told the shipping dept would contact me- what the heck?!

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4 REPLIES 4

‎06-07-2016 04:47

‎06-07-2016 04:47

This sounds like a mistake, not fraud.  Your subject title is very misleading.

Sense, Charge 5, Inspire 2; iOS and Android

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‎06-07-2016 05:38

In response to Julia_G

‎06-07-2016 05:38

Hi there @Sin13. Welcome to the Community! 🙂

 

I would agree with @Julia_G in that it was for sure a mistake from the Support Team. If you've already got in touch with the Support Team for them to be aware of this, I think you just made the right thing so thanks for letting our team know.

 

Anything else you may need, let me know!

Ferdin | Community Moderator, Fitbit

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‎06-07-2016 07:58

‎06-07-2016 07:58

How do I delete this post altogether?
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‎06-07-2016 08:16

In response to Sin13

‎06-07-2016 08:16

@Sin13  You can't - only moderators can delete the threads.

Kelly | Oklahoma
Alta HR, Blaze, Flex 2, Charge 2, Charge, and Aria * IPhone 7+

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