09-26-2016 04:43
09-26-2016 04:43
I've had my Blaze for 2-3 months now and while I've seen sporadic inaccuracies with tracking it has generally been pretty good. Yesterday it was working fine, but this morning I went on the same walk I've done dozens of times before and instead of the ~3500 steps it only logged ~2400.
There's nothing different about how I'm wearing it or how my arm was moving while walking. I came back from the walk, restarted it, and did a short test walking counting my steps around the house and it is still off by a good 30%.
Any ideas why the sudden drop in accuracy?
Best Answer
09-26-2016
06:39
- last edited on
03-12-2025
08:34
by
MarreFitbit
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09-26-2016
06:39
- last edited on
03-12-2025
08:34
by
MarreFitbit
Huh, that sounds pretty strange @SunsetRunner. Good to see you in the Community by the way! 🙂
You mentioned that you've already tried to restart your tracker. I'd recommend doing that a couple of times more and also, check your settings just to make sure that it's all good (height and weight mostly) and then probably give it a day and by the next day see how it goes.
Let me know if after a while it remains inaccurate.
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Best Answer09-26-2016 06:40
Platinum Fitbit Product Experts share support knowledge on the forums and advocate for the betterment of Fitbit products and services. Learn more
09-26-2016 06:40
Did you try a two button restart, or a shutdown from the settings screen?
Best Answer09-26-2016 06:43
09-26-2016 06:43
Best Answer09-26-2016 06:48
Platinum Fitbit Product Experts share support knowledge on the forums and advocate for the betterment of Fitbit products and services. Learn more
09-26-2016 06:48
Hold down the left and lower right buttons simultaneously, but I would do the shutdown.
Best Answer