Fitbit Blaze not syncing after firmware update

[Capri567]

the firmware update I installed is now not syncing my Bluetooth to my mobile.. it's not recognizing my device

Moderator edit: subject update for clarity 

[FerdinandFitbit]

Hey @Capri567. Good to see you in the Community! 🙂

It's strange that your tracker doesn't sync right after you updated the firmware. I'd recommend restarting your Blaze by pressing and holding the left and lower right buttons for about 10-15 seconds until it restarts and then, try to get it to sync again. If this doesn't work, you can also try to set up your tracker as a new device and see if this helps.

Let me know how it goes!

[MikeS1971]

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@Capri567 wrote:
the firmware update I installed is now not syncing my Bluetooth to my mobile.. it's not recognizing my device

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Something similar happend to me after the firmware update. Would not sync to any of my mobile devices or my computer. I uninstalled and reinstalled apps, rebooted my phone, tablet and computer, and did a hard and soft reset of the Blaze. Nothing fixed the issue. I finally had to take it back to Best Buy for a replacement. I would of done it though FitBit, but walking into the store and getting a replacement right there is way better than waiting a week with FitBit.

[Rich_Laue]

First I would try a restart of the tracker. http://help.fitbit.com/articles/en_US/Help_article/How-do-I-restart-my-tracker/
Fitbit recommended doing this of the Blaze doesn't start properly after an update.

[Capri567]

Thanks.. I kept trying to sync my fitbit as they indicated nothing worked.
Was the replacement easy, I bought it from Fitbit store? Thanks for the
info.

[Capri567]

sorry.. I did everything.. to no avail.

[MikeS1971]

My replacement was pretty easy. But I bought it from Best Buy. Fitbit offered to replace otit, but it would of taken a lot longer.

[Enkerli]

Oops! Wrong thread!

[FerdinandFitbit]

Hi there @Capri567, good to see you in the Community! 🙂

Since you've already tried to restart your tracker as @Rich_Laue suggested, I would recommend setting it up as a new device. For that, it's better if you first restart it again and also turn off and on your bluetooth.  Then go to the Account section on your app and there choose the option that says "Set up a new device". Follow the on-screen instructions and your tracker should be back on your account and syncing properly.

If that fails to work, it's worth getting in touch with the Support Team as @MikeS1971 suggests for them to help you out with this!

Let me know if you need more help and hope you all have a good day! 😄