Active mintues gone. Steps not recording

[China128]

Hello,

I recorded my actives mintues today twice. Once doing cardio and also lifting weights.  But now there are no active mintues showing. Also,  my steps aren't recording. 

I went into the sauna today,  could that have effected it? 

Thanks

[FerdinandFitbit]

Hi @China128. Great to see you in the Community Forums! 🙂

I would say that the sauna has to do with it probably. Your Blaze can withstand high temperatures up to the 113° F but in in dry environments. Vapor could have gotten inside and make the tracker not to work as it should.

I'd recommend two things. The first one would be to put your tracker in a bowl with rice for about 24-48 hours for the rice to absorb any moisture inside the tracker and after this, restart your tracker. You can easily do this by pressing the left and lower right buttons for 10-12 seconds. This will make your tracker to reboot.

After that, try it out again at a workout or a similar activity and see how it goes!

Let me know if you need ore help!