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Active minutes disappearing

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‎07-27-2018 01:57 - last edited on ‎07-29-2018 05:04 by Moderator Alum

‎07-27-2018 01:57 - last edited on ‎07-29-2018 05:04 by Moderator Alum

Why after exercising for 4 hours and all screens green over 240 active minutes disappear?

 

 

Moderator edit: subject for clarity

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4 REPLIES 4

‎07-29-2018 05:05 - last edited on ‎10-23-2025 06:05 by Fitbit Moderator

‎07-29-2018 05:05 - last edited on ‎10-23-2025 06:05 by Fitbit Moderator

Welcome to the Forums @Balders.

Could you please tell me which activity were you doing? Also, have you manually logged any type of activity that might be taken away your active minutes?

Hope to hear from you soon. Robot Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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‎07-29-2018 05:17

In response to AlejandraFitbit

‎07-29-2018 05:17

Just walking. No didn't manually upload. Showed all screens green on fit bit but then disappeared to 0 active minutes!!

Sent from Yahoo Mail on Android
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‎07-30-2018 04:10 - last edited on ‎10-23-2025 06:05 by Fitbit Moderator

In response to Balders

‎07-30-2018 04:10 - last edited on ‎10-23-2025 06:05 by Fitbit Moderator

Thanks for the information @Balders. Could you please tell me exactly how are you registering your activities? Are you using SmartTrack or are you selecting the activity directly from the Blaze?

See you around. Smiley Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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‎07-30-2018 05:03

In response to AlejandraFitbit

‎07-30-2018 05:03

Directly from blaze to strava but at the time due to phone pairing issues were not paired

Sent from Yahoo Mail on Android
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