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Blaze screen went black

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‎07-29-2018 18:49 - last edited on ‎07-30-2018 04:30 by Moderator Alum

‎07-29-2018 18:49 - last edited on ‎07-30-2018 04:30 by Moderator Alum

In the middle of a run my Blaze screen went black with a medium level battery. I tried the restart instructions found in these forums (held left and bottom right buttons together for 15 seconds, tried this multiple times) with no success. It has been charging for hours and will not turn on. Could you please advise?

 

 

Moderator edit: subject for clarity

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‎07-30-2018 04:46

‎07-30-2018 04:46

A warm welcome to the Community @SunsetRunner.

 

Thanks for troubleshooting this by yourself. I would like to know if you have contacted our support team, have they offer you a solution for this?

 

Hope to hear from you soon. Man Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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‎07-30-2018 05:10

In response to AlejandraFitbit

‎07-30-2018 05:10

Hi, I got in touch with support via live chat, but was disconnected before the problem was resolved. When I plugged it into an alternate power source I was able to get the screen to come on and the low battery picture came on, but it never charged and the screen eventually went black again. I left it plugged in to charge overnight but have not been able to get the screen to come on again.

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