Activities getting splitted for two different days

[Armbarqueen]

I done a walk on 6 feb .Started at 8am and finished just after 2pm.  When i synced my watch to phone has split the walk in two putting the majority of the stats to the day before.  Because of this i now dont get my 30000 and 35000 steps or climbed 300 floors.  How to i get this has it should be all on the wednesday.

Moderator edit: updated title for clarity

[FerdinandFitbit]

Hi there @Armbarqueen, welcome to the Fitbit Community Forums! 🙂

I'm very sorry to hear that you're having problems with your activities getting split. I'd like to help you out with this.

I'm not sure what could be causing this, but by any chance, is the time on your tracker correct? If it is not, it could be that since the time is not correct, the exercises are being logged for different days according to the tracker, however, the fact that you're able to sync your tracker makes me think that this could not be the situation.

In either case, I can recommend setting up your tracker as a new device and see if this makes any difference. For this, go to the Account section at the top right corner on the Fitbit app and select the option that says "Set up a new device". Follow the on-screen instructions and once you're done, your tracker should be syncing without a problem.

Also in addition, it wouldn't do any harm to restart your tracker, so you can also try doing this. You can easily do this by pressing the left and lower right buttons for 10-12 seconds. This will make your tracker to reboot.

Hope you find this helpful and if you need more help, feel free to let me know!