All my fitbit products will not sync

[anavis]

I've had a Fitbit for serveral years (charge HR) and the Aria scale..everything  perfectly fine.  

Until i moved, (and not out of state or timezone, literally down the street)

1.) its been several weeks and I still cannot connect my scale to my new wifi.  I've followed all the steps and it just says 'error'

no idea how to solve this.

2.) I recently purchased the Blaze and by the second day of having it,  it kept changing my time zone even though I haven't touch any settings.  It automatically puts me at PST but I live it Central Time.  I've tried deleting the app, deleting the device from app, restarting my phone, shutting down the Fitbit it self..  nothing works.

3.) having a little difficulty logging in to FitStar yoga.  Every time I put my email and password, it directs me to an error pape.

its getting frustrating when all of Fitbit is not working properly.  Let me know if anyone has any suggestions, I really want to continue using Fitbit but if a watch cant even tell you the correct time then what's the point?

[Rich_Laue]

@anavis your post covers several subjects, I suggest editing out the scale and posting the problem in the Aria forum https://community.fitbit.com/t5/Aria/bd-p/aria

Try this video https://m.youtube.com/watch?v=mqnKgSa59zU

Also the help doc at http://help.fitbit.com/articles/en_US/Help_article/1159/

And your manual https://staticcs.fitbit.com/content/assets/help/manuals/manual_aria_en_US.pdf

The manual also mentions how to reset the scale. 

As for the timezone problem, you don't mention if you sync through the phone or pc. If it is the phone, do you have timezone set for auto or manual? 

I believe you need to log into Fitstar then choose yoga, but you mention you receive an error without mentioning what the error says? 

[anavis]

Thanks for tips!  I don't know if it makes a difference if I use my desktop or my phone, but I'll try both again..  and yes I do sync after I've changed the timezone and I watch it flicker from CT to PST.  I've tried setting to auto for a few days hoping it'll work itself out and I've tried manual but it still says the wrong time zone. 

As for fitstar yoga, I tried numerous times registering via Fitbit app vs FB and it says the page itself reaches an error.

[Rich_Laue · Accepted solution]

As for the scale, there is an app based and web based setup. The web based may be done through the phone or computer, and you need to know something about your network. The app based setup I believe an take some of the settings straight from your network settings. 

About the tracker, you could try setting it up as a replacement device. I assume you have already restarted it. 

[anavis]

Thanks again for the help!  Got it to read the proper time!

[AlejandraFitbit]

A warm welcome to the Forums @anavis and @Rich_Laue thanks for stopping by.

I am glad to hear that your inconvenience has been resolved. If you experience syncing inconveniences again, you can follow the steps provided in the Having trouble syncing? post. Do not hesitate in posting if you need anything else.

Happy stepping.