August 9 update for blaze with android os

[MARIANNE25]

My perfectly functioning Blaze stopped being perfect after Aug 9 update. Cannot sync--phone app says cannot find tracker and that fitbit bluetooth is not available.

[SunsetRunner · Accepted solution]

Hi @MARIANNE25

Feel free restarting the tracker & optionally the phone.

Restart the tracker

URL: Click / Tap to open the Fitbit Help Article 'How do I restart the tracker?'

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If that doesn't do the trick, if not already done, feel free clearing the cache of the Fitit App on the phone:

http://www.androidcentral.com/android-201-how-and-when-clear-app-cache-or-data

As last resort, if installed the new fitbit app over the installed version, consider uninstalling the fitbit app & reinstall freshly.

Hope it helps

[Rich_Laue]

If the aug 9th update was an update to the fitbit app, you will see a note in the notifacations bar that a phone restart might be needed. This would be because the BT drivers get embedded into the OS, and need to be restarted. 

[MARIANNE25]

Thanks so much--clearing the phone app cache worked.

[SunsetRunner]

 

Feel free to check out the discussion forum where its possible to find Friends, share recipes, get fitter and much more.

https://community.fitbit.com/t5/Discussions/ct-p/discussions