Back button doesn't work

[Nong]

Hi support team
The back button does not work when it is pressed. Thus, I can not do the reset(back + right button ) it is the only button that has the problem. How do i reset without the back button or what shoild i do.Please recommend.

[Nong]

The model is missing from above . it is Blaze.

[jmattwood]

Does it work when out of the frame and pressed with a fingernail?

Also, shall we call it the "left" button? 🙂

What actualy happens when you press and hold the left button and the bottom-right button for 20+ seconds?

[Rich_Laue]

@Nong, i was con earns that it might not have been the Blaze considering that the post is in the Blaze forum. 

Without a working back button it is impose able to do a hard two button reset. If your able to scroll to the settings, it is piss able to shutdown without pressing any buttons. 

Now one option is to let the battery die completely causing the Blaze to shut down. 

But... 

I would first check to confirm the Blaze is correctly installed into its frame.. I also have found that while out of its frame I'm easily able to press these buttons, and hear a distinct click with every push. My thought is to try this also. 

[Nong]

@jmattwood No, It does not work when it is unframed. When pressing left+right bottom button, it functions just like pressing only right bottom button.

[jmattwood]

as @Rich_Laue said.

...and also reach out to support - Fitbit Support - they're usually very helpful.