Back button doesn’t work

[JesseSibbley]

I’ve seen some videos showing that other people have the same problem, but none have a solution. Is there any way I can fix it? I have tried restarting it, but since the back button doesn’t work, it just tries to show me notifications.

[LiliyaFitbit]

Welcome to the Fitbit Community, @JesseSibbley. 

I appreciate your participation in the Forums and sharing that the back button on your device doesn't work. Thank you for your efforts to resolve this by doing a restart. I recommend trying to remove dust or dirt by gently using a toothpick around the button. If this does not improve the button performance, you can try to clear debris using canned air. Hold the tracker at arm's length and spray once to loosen any dirt or dust that may have accumulated around the button.

Let me know how it goes, I'll be around. 

[ksk6280]

I had my Blaze for over three years and this afternoon my left button just stopped. I cleaned it and everything but it still does not work.  I tried getting support from the app on my phone but it says that it was having trouble connecting and try back later.  I held down the left button for the 10 seconds but it does not do anything.

[ksk6280]

I had my Fitbit Blaze for over 3 years and this afternoon the left back button has stopped working.  I have cleaned it with a toothpick and canned air but it still does not work.  I held the button down for 10 seconds but it does not do anything.

[terryvh]

Having the same problem and cannot get the button to work

[LiliyaFitbit]

Welcome to the Fitbit Community, @ksk6280 @terryvh.

@ksk6280 @terryvh thank you for joining the thread and sharing that you're experiencing the same issue with your devices. I appreciate your troubleshooting efforts. I could see that you got in touch with our Support team about this and that they were able to assist you. Thank you for your time and efforts. 

If you have any questions, feel free to let me know.

[terryvh]

Support was not able to help me as they told me to restart the watch.
Which cannot be done if the back button does NOT work!!

Do you have any other suggestions?

[ksk6280]

I talked to someone on live chat.  They helped me but my button doesn't even click anymore like the other two.  My Fitbit isn't under warranty anymore but gave me a link to 25% off a new one.

[terryvh]

Thanks - I have the same problem with back button not even clicking
anymore. Quite honestly I am not even going to bother going with another
FitBit as this is the second product that has packed up after less than 2
years. Time to move to Garmin or Polar. Previously I had a Polar which is
still working after after 12 years! !

[LiliyaFitbit]

Thank you for your replies, @ksk6280 @terryvh. 

@terryvh thank you for working with our Support team. I recommend to continue working with them, I am sure they will do their best to help you and offer options based on the warranty. I appreciate your feedback, I understand how you're feeling and respect your decision.   

@ksk6280 thank you for posting the update here. I hope you will take advantage of the offer and continue enjoying the Fitbit experience and working on your goals. 

In case you have some spare time, I would like to invite you to visit our Discussions board where you will find great tips and encouragement from other members.

Let me know if you have any questions.