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Back button won't work

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‎05-10-2017 18:36

‎05-10-2017 18:36

So had an issue with battery life draining abnormally fast. FitBIt kindly sent me a replacement. Have had replacement maybe about a month and now a different problem with replacement blaze - the back button will not work! Stuck in timer mode and cannot get out of. Anyone else ever have an issue with back button? Wish there was a way I could shut  blaze down other than via blaze itself

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‎05-10-2017 20:44

‎05-10-2017 20:44

Does it work by chance outside the frame?

 

Can you do a restart? Do it at least 3 times.

 

Restart
http://help.fitbit.com/articles/en_US/Help_article/1186/?q=restart&l=en_US&fs=Search&pn=1

 

If not than contact support again
Contact Support
http://help.fitbit.com/?cu=1

Community Council Member

Wendy | CA | Moto G6 Android

Want to discuss ways to increase your activity? Visit the Lifestyle Forum

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‎05-11-2017 05:12

‎05-11-2017 05:12

It's great to see you here @JMdS and @WendyB thanks for stopping by.

 

If you are having problems with your tracker's button, you may be able to remove dust or dirt by gently using a toothpick around the button. If this does not improve the button performance, you can try to clear debris using canned air. Hold the tracker at arm's length and spray once to loosen any dirt or dust that may have accumulated around the button.

 

Let me know how it goes. Woman Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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