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Bands keep falling off

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‎06-05-2016 20:13

‎06-05-2016 20:13

Hey everyone! Does anyone else have any issues with the band coming off of the holder? I've only had my Fitbit a few months. And I just recently started having issues with it falling off because the band keeps unclipping! Is there any solutions? Does Fitbit replace the bands? I really love this product and love it's features, but I'm not able to use them as I'd like everyday because it constantly keeps coming apart 😕

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‎06-05-2016 21:44 - edited ‎06-05-2016 21:46

‎06-05-2016 21:44 - edited ‎06-05-2016 21:46

After hooking the band on, do you give it a gentle pull and twist to make sure it is hooked on firmly?it

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‎06-06-2016 10:17

In response to Rich_Laue

‎06-06-2016 10:17

Hello @starxr69 welcome to the Fitbit Community!  I'm sorry to hear about the issue you are experiencing with your Blaze wristband. Make sure you are attaching a new wristband as instructed here. If you are attaching it properly and you notice any issue with the pins, please get in touch with customer support so they can review the warranty on the wristband. @Rich_Laue thanks for your cooperation! 🙂 

 

Let me know how it goes! 🙂 

Retired ModeratorAngela | Community Moderator

It is health that is real wealth and not pieces of silver and gold! Share your story!

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