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Battery Issues with Blaze

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‎12-27-2016 07:53

‎12-27-2016 07:53

My FitBit suddenly died on me today and now won't charge properly. It's saying the battery is full but only charging to the half way point. It's also saying the time is 12:22pm when it's now 15:52pm! 

There is an update but my app and tracker won't sync or connect either to do the update! 

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‎12-27-2016 07:55

‎12-27-2016 07:55

Hi, @JessicaKD93! I would suggest giving your tracker a quick restart and seeing if that helps. Press and hold the left and bottom right button, it will take about 10 seconds.

MakMak | Community Council

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‎12-28-2016 05:09

‎12-28-2016 05:09

A warm welcome to the Forums @JessicaKD93 and @MakMak thanks for stopping by.

 

I would like to know if you keep having problems with your Blaze? If you do, as suggested, please restart the tracker. After the restart procedure, follow the instructions in the How do I update my tracker's firmware? and Having trouble syncing? posts.

 

I hope this helps, let me know the outcome. Woman Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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