Battery drain/Notifications - Samsung Galaxy S8/S8+

[AlessFitbit]

Fitbit Update: 09/3/2017

Our team is still actively investigating the root cause of this battery drain with Blaze and the Samsung Galaxy S8/S8+. I'm sorry that many of you are still having issues with a shorter battery life, but rest assured this is being looked at as high-priority for our team. My apologies for the inconvenience, and thank you all for your patience! I will provide an update as soon as there is more information available. In the meantime, please continue manually syncing your Blaze trackers only when needed. This will help preserve the battery-life.

---

Fitbit Update: 08/14/2017

Hi everybody!

Thanks for reporting your experiences with a rapid battery drain on Blaze trackers and your Android device - Samsung Galaxy S8/S8+. Our team is aware this is affecting Blaze users and they are investigating the root cause. I will update this thread when there is more information available. 

As a temporary workaround, turn OFF "Always Connected" and the "All-Day sync" features. Make sure to manually sync your devices at least once a day.

Thanks for your patience! 

[karatepamy]

I've already decided to order the Samsung Fit 2 for now. Trying to wait out FitBit to see if they'll fix the issue.

[meepmeep210]

While I understand this is not currently a supported device...THIS SOLUTION IS NOT SOLVED.  Consider this solved when your customers stop complaining about battery drain.  Can we please unmark this as solved??

What is the ETA on adding this as a supported device?

I've been a faithful Fitbit owner for a loooonnnnng time and am seriously considering moving on.  This is so frustrating, I spent good money on this and it's essentially worthless right now!!

[Shamamama]

Totally agree. Not solved.

[Bushman]

What a joke.. So Fitbit have done a cut and run on us. No word, not even acknowledgement of an issue. Pathetic. Installed the latest firmware update on my S8+ and no improvement. When the Fitbit app is installed there's all sorts of issues with Bluetooth audio and Blaze battery drain. If I try to pair via Bluetooth Classic is just rejects. What a joke Fitbit.. Has the office downsized or off shored and can't even reply to customers any more? Is Fitbit in financial trouble? What's going on? Not a single word from Fitbit, doesn't look good for the company. 

[aafvstam]

Can't say this is a 'solution' ... The Samsung S8 is one of the best selling phones, so it needs more effort from your side to either explain what is Samsung is causing it to drain, or just fix it don't you think?

[SunsetRunner]

I checked the Fitbit website for compatible devices this morning and guess what? Yes the Galaxy S8 and S8+ now appear!

Well we shall see if they really are completely compatible.

I have the latest version of the app on my phone, version 2.52 dated 27th June 2017, will monitor over the next few days to see if the issues really have been resolved. 

[aafvstam]

I have the same version, and I woke up with a drained battery while I fully charged it the night before 😞 I'll now disconnect it from my S8 to see if it gets any better. With my (sadly broken) Windows Phone 1520 I lasted over 5 days without charging, as it should be! 

[Moody0815]

What about battery drain. My Blaze battery still dies after a day and half.

[Moody0815]

I could have made due without notifications but my battery either dies in the middle of day or night of the second day.  I used to get five days+.  Is any one else experiencing the same thing?

[Johnny_Tapia]

---

@SunsetRunner wrote:

I checked the Fitbit website for compatible devices this morning and guess what? Yes the Galaxy S8 and S8+ now appear!

Well we shall see if they really are completely compatible.

I have the latest version of the app on my phone, version 2.52 dated 27th June 2017, will monitor over the next few days to see if the issues really have been resolved. 

---

Let us know! Both devices were still unsupported back on June 27 when the last update was released, so I suspect nothing will have changed until there's another app or firmware update addressing the problems with these specific phones.

[karatepamy]

2 days ago I had a phone update on my Samsung 8. I haven't charged my Blaze yet to see if it's keeping a charge again. I'll see when I get back to Orlando tomorrow.

[andmade]

Still not working on my end. Notifications don't work at all and the sync is wonky (still syncing after 40 mins....)

[ChapsG]

---

@SunsetRunner wrote:

I checked the Fitbit website for compatible devices this morning and guess what? Yes the Galaxy S8 and S8+ now appear!

Well we shall see if they really are completely compatible.

I have the latest version of the app on my phone, version 2.52 dated 27th June 2017, will monitor over the next few days to see if the issues really have been resolved. 

---

Nope. I have the latest version of the app. Unpaired my Blaze, uninstalled the app, restarted phone, reinstalled app, repaired blaze to get a fresh set up. Still no love. I get zero notifications and syncing is hit or miss. Will monitor the battery, but it's not looking good since it was at 50% when I got up 2 hours ago and is now already down to about 25%.

[Johnny_Tapia]

---

@ChapsG wrote:

---

@SunsetRunner wrote:

I checked the Fitbit website for compatible devices this morning and guess what? Yes the Galaxy S8 and S8+ now appear!

Well we shall see if they really are completely compatible.

I have the latest version of the app on my phone, version 2.52 dated 27th June 2017, will monitor over the next few days to see if the issues really have been resolved. 

---

Nope. I have the latest version of the app. Unpaired my Blaze, uninstalled the app, restarted phone, reinstalled app, repaired blaze to get a fresh set up. Still no love. I get zero notifications and syncing is hit or miss. Will monitor the battery, but it's not looking good since it was at 50% when I got up 2 hours ago and is now already down to about 25%.

---

Well, I guess the minor upside to this is now Fitbit Support won't just tell you "We don't support your device" whenever you contact them with this problem. They'll have to actually document the problem and actually try to find a resolution instead of just shooing you away.

[Rich_Laue]

@Johnny_Tapia, when you unpaired the Blaze, did you do this step through the phones Bluetooth settings?  This is the only way to unpair, removing the Blaze from the app or website simply tells Fitbit you don't want to use it anymore.

The steps to pair the Blaze up to your phone is to do a sync through the phone.

As for notifications, which is not the subject, have you checked your settings in the app. Checked the settings in the phone's notifacations settings? Fitbits app pemissions? 

[andmade]

Yes, Rich, I have checked my settings. I have been through all the trouble shooting steps while ON THE PHONE with customer support. It does not and their response was because the S8 is an unsupported device. 

While the title thread mentions battery issued specifically, the overaching theme of this thread is that there are Bluetooth sync issues with the S8 which this falls under. 

For example, I'm sure part of the reason I'm not getting notifications is that the phone is not pairing properly. I actually CANNOT remove the Blaze from my list of paired devices in the Bluetooth settings because it refuses to show up there in the first place. Ergo, Bluetooth issue. It's certainly not user error, unless we're counting Fitbit support under the erring user since I went through about 4 different "solutions" to this problem with them on the phone. 

[Tawdle]

---

---

Well, I guess the minor upside to this is now Fitbit Support won't just tell you "We don't support your device" whenever you contact them with this problem. They'll have to actually document the problem and actually try to find a resolution instead of just shooing you away.

---

Spent 45m on the phone with support today and while I didn't get the 'it's not supported, go away.' I did get the 'well, they're probably still working on testing things.' Supposedly a ticket will be sent to engineering to review, but doubtful it'll mean anything for me specifically. 

One thing I did learn. When I turned notifications off and sync'd, the server saw the notification setting flip to on. And when I turned notifications on and sync'd, the server saw the setting flip to off...Figure that one out. 

Lastly, my wife has an Alta HR and an S7, I unpaired both her Alta HR and my Blaze and then traded places. Notifications on my S8+ with her Alta HR worked fine. Notifications on her S7 with my Blaze also worked fine. Swapped back and the Alta HR with the S7 continued to work. No dice for the S8+ and the Blaze.

[SunsetRunner]

Well they may claim compatibility on the Website but fully charged on Friday evening, low battery warning Sunday morning. So conclusion is the problems with the appalling Fitbit Blaze battery consumption is not resolved. Despite what it claims on the Website nothing has been done Fitbit are rubbish, you don't fix the issue just by updating a Web page! 

[RosyLemons]

I have an S8 (with all the same concerns. Battery life,  syncability... ) and would like to be updated when the S8 is added to the compatible device list too please! 

[Johnny_Tapia]

---

@RosyLemons wrote:

I have an S8 (with all the same concerns. Battery life,  syncability... ) and would like to be updated when the S8 is added to the compatible device list too please! 

---

It has already been added to the list of compatible devices, but none of the issues have gone away.