07-18-2017
00:52
- last edited on
07-19-2017
04:40
by
AlejandraFitbit
07-18-2017
00:52
- last edited on
07-19-2017
04:40
by
AlejandraFitbit
Over the past couple of days my Blaze has instantly lost all charge down to the red bar and restarted .. despite having been fully charged only moments before ... have tried restarting and recharging a couple of times now but its just done it again. Have cleaned sensors etc . Not sure if its related to a Fitbit app update on my phone which is a Samsung S6, that took place a couple of days ago or if its just coincidence. Thanks
Moderator edit: Subject for clarity
Answered! Go to the Best Answer.
07-19-2017 04:42
07-19-2017 04:42
It's great to welcome you @Lcb2711 and @Emjoy thanks for stopping by.
Since the steps you tried to fix this inconvenience didn't work, I recommend keeping an eye on your inbox for further instructions.
Catch you later.
07-18-2017 05:33 - edited 07-18-2017 05:40
07-18-2017 05:33 - edited 07-18-2017 05:40
Hi Lcb2711,
When I first got my Blaze I charged it via the USB cord and my computer, while wearing it the next day it died, come to find out one of the USB ports on my computer was to blame, it would read fully charged but not hold the charge. Try a different plug or port, I have even had success with charging my Fitbit via an power pack.
Best of luck!
07-18-2017 23:48
07-18-2017 23:48
Unfortunately this hasnt worked either but thanks for the suggestion.
07-19-2017 04:42
07-19-2017 04:42
09-15-2017 09:20
09-15-2017 09:20
I'm having the same problem. Full charge at 9am and it's now half gone. Just started happening yesterday. Cleaned sensors. Reset. Nothing is working. Please advise. Thanks.
09-15-2017 11:34
09-15-2017 11:34
09-17-2017 04:01
09-17-2017 04:01
It's great to see you around @Jajmj07, thanks for troubleshooting this by yourself, I recommend taking a look at this post and follow the instructions provided there, after these steps test your tracker. And @Lcb2711 I am glad to hear that our support team offered you a solution for your battery issue, if you need anything else, do not hesitate in posting it.
Let me know the outcome.
09-17-2017 05:04
09-17-2017 05:04
09-18-2017 04:13