Battery drain in Blaze

[Lcb2711]

Over the past couple of days my Blaze has instantly lost all charge down to the red bar and restarted .. despite having been fully charged only moments before ... have tried restarting and recharging a couple of times now but its just done it again. Have cleaned sensors etc . Not sure if its related to a Fitbit app update on my phone which is a Samsung S6, that took place a couple of days ago or if its just coincidence. Thanks

Moderator edit: Subject for clarity

[Emjoy]

Hi Lcb2711,

When I first got my Blaze I charged it via the USB cord and my computer, while wearing it the next day it died, come to find out one of the USB ports on my computer was to blame, it would read fully charged but not hold the charge.  Try a different plug or port, I have even had success with charging my Fitbit via an power pack.

Best of luck!

[Lcb2711]

Unfortunately this hasnt worked either but thanks for the suggestion.

[AlejandraFitbit · Accepted solution]

It's great to welcome you @Lcb2711 and @Emjoy thanks for stopping by.

Since the steps you tried to fix this inconvenience didn't work, I recommend keeping an eye on your inbox for further instructions.

Catch you later. 

[Jajmj07]

I'm having the same problem. Full charge at 9am and it's now half gone. Just started happening yesterday. Cleaned sensors. Reset. Nothing is working. Please advise. Thanks. 

[Lcb2711]

I would contact fitbit uk directly by phone and they can check the function
of your device. They were very helpful and found a solution promptly.

[AlejandraFitbit]

It's great to see you around @Jajmj07, thanks for troubleshooting this by yourself, I recommend taking a look at this post and follow the instructions provided there, after these steps test your tracker. And @Lcb2711 I am glad to hear that our support team offered you a solution for your battery issue, if you need anything else, do not hesitate in posting it.

Let me know the outcome. 

[Jajmj07]

I did that. That is exactly what I did - from the help page. No good. Now what??

Sent from my iPhone

[AlejandraFitbit]

Thanks for the information @Jajmj07. Since the troubleshoot you tried didn't work, I recommend keeping an eye on your inbox for further instructions.

See you around.