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Battery drain

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‎07-22-2017 18:32 - last edited on ‎07-24-2017 16:18 by Moderator Alum

‎07-22-2017 18:32 - last edited on ‎07-24-2017 16:18 by Moderator Alum

This is happening with my Blaze and my Samsung Note5. I have charged it Thursday morning, Friday night and it is being charged now. This just started this week. Today I didn't receive the low battery message either.

 

Moderator edit: edited title for clarity

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‎07-24-2017 06:15

‎07-24-2017 06:15

My phone is a Note5. Contacted customer support, determined it was faulty battery. Will receive new tracker under warrenty.


Sent from XFINITY Connect Mobile App

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2 REPLIES 2

‎07-24-2017 06:15

‎07-24-2017 06:15

My phone is a Note5. Contacted customer support, determined it was faulty battery. Will receive new tracker under warrenty.


Sent from XFINITY Connect Mobile App
Best Answer

‎07-27-2017 05:34

‎07-27-2017 05:34

It's great to see you around @rettea. I am glad to hear that you will be receiving a new tracker. At the moment of receiving it, you just need to do the following from your Fitbit app to set it up:

 

  1. From the Fitbit app dashboard, tap or click the Account icon.
  2. Tap Set Up a Device.
  3. Choose your tracker and follow the onscreen instructions to continue.

 

Happy stepping! Woman Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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