08-18-2017 17:02
08-18-2017 17:02
I charge my Blaze battery full but it drains the charge in less than 24 hours. It used to hold the charge for 5 days.
08-18-2017 20:31
08-18-2017 20:31
Please clean the contacts
http://help.fitbit.com/articles/en_US/Help_article/My-tracker-s-battery-isn-t-charging/?q=not+chargi...
Then Do a Restart
http://help.fitbit.com/articles/en_US/Help_article/1186/?q=restart&l=en_US&fs=Search&pn=1
Also See this thread for charging best practices. If you are not charging it correctly you could be damaging the battery
https://community.fitbit.com/t5/Charge/Fitbit-charge-battery-problems/m-p/1323307#M53291
http://help.fitbit.com/articles/en_US/Help_article/1799
If that does not help contact support
http://help.fitbit.com/?cu=1
Wendy | CA | Moto G6 Android
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08-18-2017 23:57
08-18-2017 23:57
I have had my Blaze since they first came out, I had a terrible week with my computer, ipad, cell phones etc all breaking, I got a new computer and new samsung phone, well and if you would believe it my blaze suddenly started playing up, maybe it was the new apps on both the phone and computer, but it would not hold a charge for more than 3-4 hours, and I have done all the connector cleaning etc it seemed obvious to do these things. So i went out and brought a new Blaze,
I use my Fitbit so much i could not be with out it. and then I tried to charge the new one, but it needs an update, and it keeps telling me it has low battery to do so, it has been charging for hours, I ;have switched on some other computers, and are now attempting to try charging on those, in case it is my new computers problem
What is going on, I have read the threads here, and maybe I should have done so before I went and brought a new one, I know that things have lifespans, and thought it's time was up, but maybe it was something that happened when i downloaded the new app to my new devices it seems all to coincidental to me. I am not happy at all
The firmware update sounds bad, i have had this in situations before on products, never good, the item never goes back to how it used be and I can never see why they want to fix something that seemed to be working perfectly well in the first place.
I dont wont to leave Fitbit but the Samsung watch is looking pretty tempting
08-19-2017 06:35
08-19-2017 06:35
Same thing is happening to mine and I've done all troubleshooting steps.