Battery not lasting and sensor not working

[BlazingJade]

I updated my Fitbit Blaze yesterday and I really regret doing so. After the update. The tracker just lose battery in 2 hours and make this device useless. Also, the green flashing sensor has no light anymore (yes, the device is on) and when put on my wrist, there is no pulse detection (of course, no flashing light anymore). I contacted Fitbit team and they said it is because of the new phone I am using (Samsung S8).

Ok, I deleted the device from the app and delete the app from the phone. Guess what? no change, this device is a totally brick now. I followed up with Fitbit team again and guess what they say? Go ahead and buy another Fitbit, we give you 25% off, blablabla. Is this trick sounds similar to you? Like when you update your iOS and your old iPhone getting slower, battery drains faster? This is the same Fitbit is doing. To tell you the truth, I will not buy any Fitbit anymore. Shame on you, Fitbit, you think you are apple?

Moderator edit: Updated subject for clarity

[AlejandraFitbit]

Welcome to the Forums @BlazingJade, thanks for troubleshooting this by yourself.

I would like to know what troubleshoot have you tried so far? In the meantime, I recommend restarting your tracker and take a look at this post and follow the instructions provided there.

Hope to hear from you soon. 

[Gabmel]

I have this problem. Fit bit drains in 3 hours. Sensor lights not working. Reset. Shutdown. Uninstall app. Reinstall. Buttons to restart don't even work now. Only had it 5 months. Tried everything

[AlejandraFitbit]

Hey @Gabmel, great to welcome you.

Thanks for troubleshooting this by yourself. Since the steps you tried didn't work, I've gone ahead and escalated your case to our Support Team, for them to take a deeper look at this, please keep an eye on your inbox for further instructions.

Let me know if you need anything else.