06-08-2017 20:14
06-08-2017 20:14
I charged my Fitbit yesterday and I looked at my watch tonight and it said the battery was almost dead. When I synced the blaze to the app, the app said I still have 100% battery life. Any idea why I am getting two different results? How do I know which is correct?
Thanks in advance.
Best Answer06-08-2017 20:34
Fitbit Product Experts Alumni are retired members of the Fitbit Product Expert Program. Learn more
06-08-2017 20:34
Try a restart. Do it at least 3 times.
Restart
http://help.fitbit.com/articles/en_US/Help_article/1186/?q=restart&l=en_US&fs=Search&pn=1
If that doesn't help
Contact Support
http://help.fitbit.com/?cu=1
Wendy | CA | Moto G6 Android
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06-09-2017 04:57
Community Moderator Alumni are previous members of the Moderation Team, which ensures conversations are friendly, factual, and on-topic. Moderators are here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more
06-09-2017 04:57
Best Answer06-09-2017 05:14
06-09-2017 05:14
Thank you for the warm welcome @AlejandraFitbit and thank you for the advice @WendyB.
Unfortunately this method did not work for me. I am going to charge it again and see if anything changes. If that does not work, I will contact customer service.
Best Answer06-12-2017 04:04 - edited 06-12-2017 04:06
Community Moderator Alumni are previous members of the Moderation Team, which ensures conversations are friendly, factual, and on-topic. Moderators are here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more
06-12-2017 04:04 - edited 06-12-2017 04:06
Thanks for the information @MadKat. If you get to contact our support team, let me know if you receive a solution for this issue.
See you around. ![]()
Best Answer