06-08-2017 20:14
06-08-2017 20:14
I charged my Fitbit yesterday and I looked at my watch tonight and it said the battery was almost dead. When I synced the blaze to the app, the app said I still have 100% battery life. Any idea why I am getting two different results? How do I know which is correct?
Thanks in advance.
06-08-2017 20:34
06-08-2017 20:34
Try a restart. Do it at least 3 times.
Restart
http://help.fitbit.com/articles/en_US/Help_article/1186/?q=restart&l=en_US&fs=Search&pn=1
If that doesn't help
Contact Support
http://help.fitbit.com/?cu=1
Wendy | CA | Moto G6 Android
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06-09-2017 04:57
06-09-2017 04:57
06-09-2017 05:14
06-09-2017 05:14
Thank you for the warm welcome @AlejandraFitbit and thank you for the advice @WendyB.
Unfortunately this method did not work for me. I am going to charge it again and see if anything changes. If that does not work, I will contact customer service.
06-12-2017 04:04 - edited 06-12-2017 04:06
06-12-2017 04:04 - edited 06-12-2017 04:06
Thanks for the information @MadKat. If you get to contact our support team, let me know if you receive a solution for this issue.
See you around.