Battery shuts off after one day

[dpfire29]

First i am super dissapointed that after spending 150 for the blaze it gets discontinued after 4 months. Now less than a year old and the battery wont last a day. I have no other option as they dont make this item anymore. I have been with fit bit now for 4 devices and I am tired of spending money on a product that dosent work!!!

[Odyssey13]

Hi @dpfire29  Fitness trackers are like any other product in that they are constantly improving and adding new items and retiring others. I miss my Blaze, but my Alta HR is great. My next tracker might be the Inspire HR, but I've not decided. Nothing lasts forever, but the possibility of a new device and continuing the journey is what keeps me going. Sorry about your Blaze. Why not see what style best suits you these days?

[dpfire29]

Because I have spent alot of money on these devices and they have not lasted. Come on now please tell me that it's not ok to discontinue a item 4 months after buying BRAND NEW from fitbit site. If they cant even make it through the warrenty period, please help me understand why I should spend even more money on them.
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[Odyssey13]

It's hard to know what decisions a company makes. Why does someone buy a new phone, like I did, only to have the newer one released a few weeks later. It happens because that is the nature of retail and items we buy. Fitness products are always changing and it's to meet the demand of those using them. I can't speak for the company @dpfire29  but I am sorry you're having trouble. My Blaze was fine until the day it failed to respond off the charger and was dead at the age of two.

[dpfire29]

I understand  what your saying @odyssey but your not hearing me. It was brand new and discontinued after 4 month. I'm not upset that I bought a note 9 and now there is a note 10, why because my note 9 still works. I myself rely on it alot because I have chronic sleep apnea and I track my sleep closely with it. I do crossfit and have challenges with my friends with it. Now I cant. I'm not upset that I use c4 and there is now fxn  why because c4 still works for me. Again this is not my first issue with a fitbit device and I have been publicly  quiet about it and now I'm not. I'm sorry you disagree with me and that's your choice. I dont have extra money to blow as I'm a single father of 4 working 4 jobs in which I'm greatly blessed to be able to do so when I buy something I buy it with the confidence that it will make it through the warrenty period at minimum 
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[LiliyaFitbit · Accepted solution]

Hi @dpfire29 @Odyssey13, it's nice to see you again in our Community Forums. 

@dpfire29 I appreciate your participation in the Forums and sharing the battery issue you're having with your Fitbit Blaze. I totally understand how you are feeling and appreciate your feedback. Regarding your concern, I would like to advise that we're always working to streamline our offerings as we introduce new products. Although it has been a very popular product for us, we’ve decided to discontinue selling Blaze on fitbit.com. Please note that we’ll continue to support Blaze from a software standpoint, along with any questions you might have during your use of the product. I would like to confirm if you've checked our charging instructions and our tips for preventing battery drain since battery use is affected by various factors and settings. 

@Odyssey13 thank you for sharing your experience and feedback. 

I'll be around if you need further assistance. 

[dpfire29]

Yes, I have had several fitbit devices. I have had battery issues with the charge and now my blaze. I understand streamlining products however I find it not good business to discontinue a product 4 month into being brand new. My device is less than a year old and is "considered" under warrenty but you cant warrenty something you no longer sell or have. I have been quiet and more than understanding in the past, until now.. I spent 150 dollars on a product I expected to last past its warrenty period. I have done everything to conserve battery but anyone will tell you completely dying to the point of cutting off in less that 12 hours is not right to any prospective. I am only one out of many fitbit users so I'm sure it wont be a big deal losing me.

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[LiliyaFitbit]

Hi @dpfire29, thank you for your reply. 

Thank you for confirming that you've tried to resolve the issue. I appreciate your time and efforts. I understand your concern and would like to confirm that if your device is in warranty, our Support team will be glad to offer you a suitable solution, even though the Fitbit Blaze is no longer available on fitbit.com. I've sent your information to the Customer Support team so they can get in touch with you and provide further assistance. You should be getting a reply soon. 

If you have any questions, feel free to let me know.

[dpfire29]

I didnt expect that but I do really appreciate it.

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[LiliyaFitbit]

Thank you for your response, @dpfire29. 

I am glad to assist you, thank you for your time and feedback. I am sure our Support team will do their best to help you and offer a solution based on your warranty. 

Let me know if you have any questions.