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Black Screen...need guidance

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‎04-05-2017 13:33

‎04-05-2017 13:33

I do not do much with my Blaze except tell time and occasionally watch my heart rate. So after this new update yesterday, was something that I missed?  Looked at my wrist today to see the entire face gone black.  I cannot restart it, I cannot charge it, nothing I can do.  Please tell me!!??  With some step by step guidance please....  

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3 REPLIES 3

‎04-05-2017 13:54

‎04-05-2017 13:54

Never mind.  I figured it out.  Pretty sad that "how to restart" is not an option anywhere.  Thank you!

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‎04-05-2017 15:10

In response to ginam911

‎04-05-2017 15:10

I have the same issue and I tried restarting it but the screen stays the same.

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‎04-09-2017 05:39

In response to ginam911

‎04-09-2017 05:39

A warm welcome to the Forums @ginam911 and @Sam978, thanks for troubleshooting this inconvenience by yourselves.

 

@ginam911 I am glad to hear that your inconvenience has been resolved and that your tracker is not working. Now @Sam978, could you please confirm that you follow the instructions provided in this post to restart your Blaze?

 

Hope to hear from you soon. Woman Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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