05-20-2019 14:56
05-20-2019 14:56
The other day after working out my screen went black. I did some trouble shooting. I pressed the left and lower right buttons the reset it. Then resynced it a few times. It worked. However after a few minutes the black screen came back. Once agian I went through the process. Now the screen is split kinda weird the left side is on the right and right is on left. But again it needs the process done because it doesn't respond. What can be done at this point?
Best Answer05-22-2019 15:58
Community Moderator Alumni are previous members of the Moderation Team, which ensures conversations are friendly, factual, and on-topic. Moderators are here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more
05-22-2019 15:58
Hello @Vicki67, thank you for all the details provided regarding the screen of your Blaze that is no longer responding,
And thanks for confirming that you already tried the restart procedure, this is usually helpful when users have experienced any difficulty with the display. I've gone ahead and sent your information to the customer support team for further assistance with this, but was informed that you already have a case created with or that you already got in touch with them. I hope everything goes well.
Please keep me posted on the outcome.
Best Answer