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Blank Display Screen After Full Charge

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‎08-20-2017 18:34

‎08-20-2017 18:34

My Fitbit is fully charged, I know this because it's synced to my phone and it shows that it's a full battery. When I take it out of the charging dock, it goes completely black. I've tried holding down the left and bottom right button for 15 seconds to reset the tracker, but nothing. I'm not sure what else to do. Any assistance is greatly appreciated.

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‎08-21-2017 04:52

‎08-21-2017 04:52

A warm welcome to the Community @Briana1392, thanks for troubleshooting this by yourself. I would like to know if you have already get in touch with our support team regarding this issue? Have you already received a solution for this?

 

Hope to hear from you soon. Woman Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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