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‎03-01-2018 04:21 - edited ‎03-01-2018 04:22

‎03-01-2018 04:21 - edited ‎03-01-2018 04:22

My blaze had been working fine, until I went to charge it last night. While on the charger, everything disappeared. I thought to let it charge and check on it when the battery is full, but nothing. Am I going to need to send it in, or is there a remedy. I am going to be lost w/o my watch. Please help! 

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4 REPLIES 4

‎03-01-2018 07:52

‎03-01-2018 07:52

Try a restart. Do it at least 3 times.

 

Restart
http://help.fitbit.com/articles/en_US/Help_article/1186/?q=restart&l=en_US&fs=Search&pn=1

 

If that doesn't help Contact Support.
http://help.fitbit.com/?cu=1

Community Council Member

Wendy | CA | Moto G6 Android

Want to discuss ways to increase your activity? Visit the Lifestyle Forum

Best Answer

‎03-02-2018 03:31

‎03-02-2018 03:31

It's great to see you here @dporter1229 and @WendyB thanks for stopping by.

 

I would like to know if you followed our friend's recommendation? Did these steps help you with your screen issue?

 

Hope to hear from you soon. Smiley Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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‎03-02-2018 04:38

In response to WendyB

‎03-02-2018 04:38

That worked! Thank you! I just knew I would have to send it in. Greaaaat!
Best Answer

‎03-05-2018 03:37

In response to dporter1229

‎03-05-2018 03:37

Those are great news @dporter1229, I am glad to hear that your tracker is now working properly. If you need anything else, do not hesitate to post it.

 

Keep the stepping up! Woman Very Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

Best Answer
0 Votes