Blank screen

[vjfleming]

I was wearing my Blaze and noticed the screen is blank.The green LED lights were blinking.  I put it on the charger thinking it needed charging. After charging overnight (LED still blinking) the screen is still blank. 

Moderator edit: subject for clarity

[ponyride]

Hello did you find out what caused the problem of your blaze because mine has done it 3 times now in the last week, it seems to shut off because when I power it back on and it still had a fully charged battery 

[LiliyaFitbit]

Welcome on board @vjfleming and @ponyride! It's nice to see new members around! I am sorry for the delayed response. 

@vjfleming thank you for sharing the details you're experiencing with your Blaze screen. I appreciate the information that the LED lights are blinking. Thank you for your efforts to resolve this. I recommend restarting your tracker by following these steps: How do I restart my Fitbit device?

@ponyride thank you for sharing your experience. I appreciate your troubleshooting efforts and letting me know that your Blaze is fully charged. I also recommend restarting your device to refresh your device internally.

Keep me posted on the outcome!

[Bratt]

Reset my blaze still can barely see my screen it is set to max but very dark.

[ponyride]

My Blaze shuts off and I need to start it again

[LiliyaFitbit]

Welcome to the forums @Bratt ! It's great to see you around @ponyride ! I am sorry for the delayed response. 

@Bratt thanks so much for taking the time to troubleshoot the issue with your Blaze screen. I would like to confirm if your tracker's screen is dark all the time or only when it is exposed to sunlight? 

@ponyride thanks for reaching back with those details. Since you've already restarted the tracker and the issue persists, I'll send your case to our Support team so they can investigate further and provide a solution. You will receive an email from them soon.

Let me know how it goes.

[Bratt]

All the time I can not see a thing on it.

[Bratt]

@LiliyaFitbit  Yes my screen is always blank. I look at my app and everything is working except my screen.

[CJ135]

Mine is doing the same thing. I have reset my screen but it’s still black. Everything is working and keeping track but the screen is completely blank. What’s going on? I feel completely lost when I don’t wear it! Please help!!

[LiliyaFitbit]

Hi @Bratt thank you for your reply! Welcome to the Fitbit Community @CJ135!

@Bratt thank you for sharing the additional details. I'll send your case to our Support team so they can investigate further and provide a solution. You will receive an email from them soon.

@CJ135 thank you for joining the conversation and sharing your experience. I totally understand how you are feeling and appreciate your efforts to resolve this by restarting the tracker. Since the steps you tried didn't work, I've gone ahead and escalated your case to our Support team, for them to take a deeper look at this. Please keep an eye on your inbox for further instructions.

If you have any questions, feel free to let me know.