Blaze Band Falls Off

[broncofantx]

If I move my wrist just right, or bump my wrist, the band on my Blaze pops out. Tonight I was changing sheets, and it did it again, only this time the entire Blaze and band fell behind my bed.  Frustrating.

Any ideas out there that my fix this problem?

I have ordered a large band to see if that will help. 

Thank you

KC

[SteveH]

Are you saying that the band disconnects from the frame, the Blaze comes out of the frame, or that the buckle becomes undone?

[broncofantx]

Comes off at the frame


Sent from my Sprint Samsung Galaxy S® 6.

[Julia_G]

Hi, @broncofantx , I had that issue when I first got my Blaze. I thought it might be defective. However I found I had not quite got the pins in correctly. Once I did the band did not fall off again. I would recommend double checking that the little springs holding the pins are fully released and the pin is all the way into the hole. Also the sprung ends go in opposite sides on the watch, so on one side it is top and on the other it is bottom (I hope that makes sense.)

[SunsetRunner]

Feel free to check out the YouTube Video by Abt.

https://www.youtube.com/watch?v=QY-oQliSf6Y

[broncofantx]

Thank you


Sent from my Sprint Samsung Galaxy S® 6.

[broncofantx]

Thank you 


Sent from my Sprint Samsung Galaxy S® 6.

[AngelaMa]

Hello @broncofantx, @SteveH, @Julia_G and @SunsetRunner, it's great to have you here! 🙂 @broncofantx are you still experiencing issues with your Blaze popping out of the frame? Do you hear a click when you place your tracker into it? 

I'll be around if you have any question! 

[broncofantx]

I am and I do. I have noticed it is the same side of the band that pops out. 


Sent from my Sprint Samsung Galaxy S® 6.

[Rich_Laue]

Then it probably is the same side of the band not being inserted correctly. After inserting a band i generally give a wiggle and a pull to make sure it is in properly. I've been doing this wroth watch bands for many years.

[AngelaMa]

Hello @broncofantx, are you inserting your tracker as instructed on this image?

If you are and your tracker is popping out of the frame, I would recommend to contact customer support and let them know the issue you are experiencing with your Blaze. 

Let me know how it goes! 🙂 

[Julia_G · Accepted solution]

@AngelaMa , if you reas the post you will see that the issue here is not the tracker falling off, but the band falling off.

[AngelaMa · Accepted solution]

Hello @Julia_G thanks for pointing this out! In this case please make sure the pins on the wristband are properly placed. You can refer to this thread for directions on how to change the Blaze wristband to make sure the pins on the wristband are as shown on the images. 

Let me know how it goes! 🙂 

[broncofantx]

I ended up changing bands yesterday.  I have not had an issue with the new band as of today. As soon as I put the new band on I could tell the difference in the "snap" of the pins. I was not hearing it with the other band. So maybe the spring pin was defective....Thanks to everyone that helped with the issue! 


Sent from my Sprint Samsung Galaxy S® 6.

[AngelaMa]

Hi @broncofantx hope you are having a great day! Thanks for sharing your experience with the Blaze wristband, I'm glad to know you replaced it and you are back on track! 

Keep up the super stepping! 🙂 

[FranklinC]

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@broncofantx wrote:
I ended up changing bands yesterday.  I have not had an issue with the new band as of today. As soon as I put the new band on I could tell the difference in the "snap" of the pins. I was not hearing it with the other band. So maybe the spring pin was defective....Thanks to everyone that helped with the issue! 


Sent from my Sprint Samsung Galaxy S® 6.

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I am having the same problem with my original band. You don't hear any clicks when it is supposed to engage. My original band was black rubber size large. Will Fitbit replace the band? I've supported your products from the beginning. I'd hope that loyalty would be worth something. Reminds me of the Bitbelt days.

[Davis]

I have only changed the Blaze band two times. After the first change, the band kept popping off even though I carefully reattached it according to the instructions in the Fitbit video. I then changed back to the original band and had no problem for about five weeks. Today, I looked at my wrist and the Blaze was gone. The band must have popped off some where while I was out walking. That's expensive! Going back to my old Charge HR.

[AngelaMa]

Hello @FranklinC hope you are doing great!  You will hear a click when you place the tracker in the frame as shown on the image above. Also I would recommend to take a look at this thread to make sure your pins are properly placed on the wristband. 

If after this you are still experiencing issues with your wristband, don't hesitate to contact customer support, they will be happy to help. 

Let me know how it goes! 🙂 

[Davis]

Thanks, Angela. The Blaze fell off while I was walking and is gone so I can't really report how it's going!

[fudge22]

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@Davis wrote:

Thanks, Angela. The Blaze fell off while I was walking and is gone so I can't really report how it's going!

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Did you retrace your steps? I know it's a hassle, but it gives you a chance to find the watch. 

I have never had an issue with my band coming off but it must be frustrating. I wonder if support would accomodate the loss of the fitbit due to the pins not snapping on correctly and send you a replacement.