Hugely annoyed by Fitbit who have admitted fault on a product that is only 2 years old...Offered a 25% discount on a new one! Eh - what! Why would anyone do that. Look at this customer service thread.
(John is the Fitbit customer service guy)
John: Is there anything else i can help you with?
Terry: but one last question - I do not accept 25%, I also have a serious issue with your "policy". As such I would like this matter to be reviewed. Is this possible are are you telling me that if I don't accept 25% off then fitbit cannot assist any more. Straight answer please
John: This is the policy that they have provided. And What I'm saying is its your choice if you use the 25% discount or not.
John: Even if you do not use it, we'll still assist you.
Terry: I want to be clear again as this document will be sent to Fitbit directors office. I have a product that you say is faulty. You admit fault. You are telling me to buy a new one. Why would anyone in their right mind do that.
John: Because that is the policy that we are following and I do apologize if that is not the answer that you wanted to read.
Terry: Of course it not the answer - you are essentially saying it doesn't work - buy a new one. Correct?
John: Yes.
Great work Fitbit - now my job for the day will be to post this interaction in as many public places as I can find...Today I managed to dissuade someone from purchasing a Fitbit product from Amazon, who bought a Garmin instead - my good deed for the day!
