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Blaze issues

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‎08-29-2019 03:40 - last edited on ‎08-30-2019 10:38 by Fitbit Moderator

‎08-29-2019 03:40 - last edited on ‎08-30-2019 10:38 by Fitbit Moderator

My Blaze has stopped recording sleep time. The green lights on the back stopped pulsing, now they remain on. It is also showing very inaccurate distances on my runs and biking. The bottom of the screen is also showing black lines. I wish it was one problem I could fix, but unfortunately I can’t fix everything. 

 

 

Moderator edit: updated subject for clarity

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‎08-30-2019 10:40 - edited ‎03-27-2024 13:09

‎08-30-2019 10:40 - edited ‎03-27-2024 13:09

@Purcell88 Welcome to the Community Forums. Thanks for troubleshooting your Blaze prior to contacting us. 

I was about to create a support case on your behalf, but I've seen you contacted our Support Team after posting here and that they have helped you with this. Please keep an eye on your inbox for updates on your case.

Maria | Community Moderator, Fitbit


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