Fitbit Product Experts Alumni are retired members of the Fitbit Product Expert Program. Learn more
Please clean the contacts
http://help.fitbit.com/articles/en_US/Help_article/My-tracker-s-battery-isn-t-charging/?q=not+chargi...
Then Do a Restart
http://help.fitbit.com/articles/en_US/Help_article/1186/?q=restart&l=en_US&fs=Search&pn=1
Also See this thread for charging best practices. If you are not charging it correctly you could be damaging the battery
https://community.fitbit.com/t5/Charge/Fitbit-charge-battery-problems/m-p/1323307#M53291
http://help.fitbit.com/articles/en_US/Help_article/1799
If that does not help contact support
http://help.fitbit.com/?cu=1
Wendy | CA | Moto G6 Android
Want to discuss ways to increase your activity? Visit the Lifestyle Forum
Best AnswerHello, I had similar trouble, I charging my device always using the power adapter( like cellphone power adapter) by wall outlet and 3 days ago my device stopped charger and Now only get charger using Computer USB port and the battery life its better than charging by wall outlet.
Hugs and cheers from Brazil
Tiago
Best Answer