Blaze Battery Problems

[LaNisha]

My blaze Battery has been charging for over a month and it is still not charging. I  reset the Blaze 2 weeks ago and it still has not been charging I would like to receive a replacement.  Thank You 

[AndreaFitbit]

Welcome to the Fitbit Community @LaNisha. I'll be glad to assist you with your Blaze battery not charging inquiry. Thank you for letting us know that you reset your Blaze 2 weeks ago. 

Please confirm that you have followed the steps of help article Why isn't my battery charging on my Fitbit device? and then our team could evaluate the possibility of a replacement. 

Let me know how it goes. 

[Bman2big]

My blaze battery only lasted 1.5 years. Warranty is only good for a year apparently. Very disappointed! Good luck! 

[LaNisha]

 I have done everything that you indicated in the email. I’ve cleaned the little the back of it and charged it again overnight and it still is not holding a charge.  My Blaze Continues to not hold a charge even after this long period of time. I would like to know if my Blaze can be replaced.

[AndreaFitbit]

Thanks for getting back to us and for following the advised troubleshooting steps @LaNisha. I'll be glad to continue assisting you. 

I went ahead and created a case on your behalf and a customer support representative will contact you soon. Please check your email. You can check the Warranty.

Keep on visiting the forums. 

[Bit-Twiddler]

My Blaze battery stopped charging fully last week. It seemed to happen immediately after I installed the latest update. Before installing the update I would get 2-3 full days before needing to charge it. Often getting 3-4 days. Now after updating the software last week, it only holds the charge for 2 HOURS! Even when just sitting and NOT exercising, viewing, or accessing features. 

I have kept the PR feature disabled almost since I first got the Blaze, when I noticed the fast drain of the battery when it was active, and only use it rarely when exercising.

I did have some alarms set, but did not see a significant drain from them, and have now disabled them. I usually have the Notifications Feature active, but have NO devices that I believe are capable of sending notices or control music, so have now turned it off. I never use the Exercise, FitStar, Relax or Timer features.

I do like the Exercise Reminders, but have always had them on.

I believe I have always had the Bluetooth Classic feature turned off.

I have always had Quick View turned on at max brightness.

Now I have version 17.8.402.1 installed, which I updated on 4/21/19 or 4/22/19.

Nothing else has changed since installing the update, except battery life.

It went from 2-3 days and is now 2 hours or less.

I have restarted the Blaze, but have seen no improvement in battery life.