Blaze Battery draining quickly

[fitandready]

My blaze in the last couple of days has gone from lasting approx 3 days to 3 hours maximum, i turned off auto connection and other attributes off to no avail- i'm on a Iphone but obviously turning off the sync it is not a phones issue. I'm getting an alert the battery is fully charged then within 3- 4 hours it is turning off

[WendyB]

Please clean the contacts
http://help.fitbit.com/articles/en_US/Help_article/My-tracker-s-battery-isn-t-charging/?q=not+chargi...

Then Do a Restart
http://help.fitbit.com/articles/en_US/Help_article/1186/?q=restart&l=en_US&fs=Search&pn=1

Also See this thread for charging best practices. If you are not charging it correctly you could be damaging the battery
https://community.fitbit.com/t5/Charge/Fitbit-charge-battery-problems/m-p/1323307#M53291

http://help.fitbit.com/articles/en_US/Help_article/1799

[fitandready]

It charges to full then is flat 3 hours, i cleaned and put it on charge it still went to full charge but i can see already after 20 minutes the battery is already is noticeably reduced i have also turned off activity notifications. and after another 20 minutes it's nearly at 50%

[Swishboom]

I am having the exact same problems. Had my blaze since Christmas and been fine until this week. Tried similar to you but not helped 

[DSmittyS]

I am having the same issue.  I am getting 4-6 hrs use from a full charge.  This is not a clean the contacts issue, as I am getting a full charge according to the Blaze itself.  This began a week or so ago, no damage, no moisture, no change in use.  One day 2-3 days between charges, next day 4 to 6 hours max.  I have yet to see any real solution on these boards.

[RobertoME]

Hello @Swishboom and welcome aboard to the Fitbit Community @fitandready and @DSmittyS. I've seen @WendyB has provided you the solution for battery short life.

@fitandready, @DSmittyS, I was able to reach out to our Support Team and they confirmed that someone will be getting in touch with you via email to the address in your Community profile within the next 24-48 hours to further assist you.

@Swishboom  In the same process I was notified by our Support Team they were able to confirm that they're currently working to reach a resolution with you. I recommend following up with them and then letting me know how it turns out. 

Hope this helps and let me know if you have additional questions.

[Pcilk]

Hi!  I too am having the same issue.  Battery draining quickly and now it won't sync last 5 days.  HELP!!!!!

[bewA]

I'm also having the same issue!

I charged last night, then charged this morning and have already had to charge once more! 😞

Can someone from support contact me as well or should I log something elsewhere?🤔

[Kyle1]

I think they pushed an update that went terribly wrong, because there are thousands of people in the same boat. I imagine their engineers have been losing their minds this week. Crossing my fingers that my next charge is a real one. 

[Scalegoddess876]

I just hopped on to the forum to see if there coukd be a solution. I see other people experiencing the same thing. I woke up to it totally dead, never received a low battery notification. Now it will not hold a charge at all. It was working just fine until Friday morning 8/4. I have cleaned the contacts, but it did not help. 

[bewA]

Support diagnosed my issue down to a faulty battery and my blaze needed to be replaced.

[Luangee37]

I have had exactly the same issue in the last few days, mine was lasting just 4 hours between charges. I charged it from a laptop as recommended but as soon as I removed it from the charger, the battery symbol would start to drop. I rang the customer service helpline, where they were great. They listened to my problems, asked a few questions and went off to check my data. They came back and told me that there was a problem with my battery and they could see how many times I had charged it in the last few days. I was offered a replacement straight away, even though I had had my blaze for 13 months. Its well worth ringing and asking for help. 

[Corbyria]

Hello

can you please also get them to email me?

i charged mine blaze up all day yesterday and today is flashing empty, although on the app it states my battery is full charged.

i bought this 3 weeks ago!

[Corbyria]

Where did you find the number to call them?

many thanks

[Luangee37]

Hi, It was difficult to find. It is 0800 069 8505 and they are there from 8
am to 6 pm. Hope that helps.

[Rich_Laue]

If your looking to contact Fitbit.

1 - Look in the top right corner of this page, click on where your photo would be, click on contact Fitbit.

2 - Open the Fitbit app, go to Help, press contact Fitbit.

3 - press Help found below, scroll to the bottom of the page, click Get Support.

4 - a search through Google will easily give you this also.

The page it takes you to will direct you to the best and cheapest ways to contact Fitbit from your location.

The options are.

Phone

Online Chat

Twitter - 24 hour monitoring.

Email

Also many simply use facebook and leave a message on their page.

The Facebook and Twitter links are easily found below.

[Luangee37]

You need to go on your fitbit app on your phone and go to the help pages.
Look for - contact customer support and it lists all the ways to contact
them. Hope this helps.

[Clarabbiemom]

Any word on the support team fixing this problem?

[DSmittyS]

Support ended up replacing the Pebble

[ruthie5]

This is happening to my Blaze too! One day the charge lasts a couple of days, then suddenly it's only good for a couple of hours. I'm super frustrated with it. I saw your ( @DSmittyS ) pebble got replaced. I'm going to have to contact support, but my 1 yr warranty ended in May. Were you still under warranty or did you have to pay?