Blaze Bluetooth disappeared

[Sam-Chad]

The Bluetooth connectivity option in the settings has completely disappeared and now it’s not syncing correctly. Any ideas what’s happened? It was fine up til the last update

[Rich_Laue]

@Sam-Chad are you asking about the bluetooth settings on the Blaze itself? This is only used for music control and if you use an iOS device bluetooth classic is not used and should have been disabled and hidden from the user. 

As for the sync issue,  not knowing what device/ phone/ computer is used makes or hard to help. 

[anels810]

I'm seeing the same. Uninstalled/reinstalled the app. Toggled Bluetooth off/on. Rebooted my blaze. Forgot blaze on my phone (Pixel 2XL) Still unable to connect to Bluetooth on my phone. 

Last sync was before the last update. Seems maybe there's a problem with the update?

[RicardoFitbit]

Hello guys! Welcome to our Community Forums @Sam-Chad @anels810 I'm glad to assist. It's always nice to see you participating @Rich_Laue.

 @Sam-Chad To better assist you with your difficulties,  I'd like to gather more information about the specific device you're using to synchronize your Blaze because just as @Rich_Laue said, with these details I'll be able to provide you with specific assistance. Also, can you please confirm if your device software and the Fitbit application are up to date? Please let me know if your Blaze firmware version is on the latest one. Same for you @anels810, please provide me with this information so I can further assist. Thank you for troubleshooting this matter prior posting. 

@Rich_Laue Thanks for your post and suggestions, I'm glad to see you in our forums helping other users.  

I'll be here. 

[Sam-Chad]

Thank you all for your replies. 

My device is an iPhone 7 and up until the last update, when I went into settings on my watch, there was a Bluetooth option to toggle off and pair. Now it’s not there. Since then the watch is not syncing all of the data to the app. It’s fine with steps but the active minutes are not being counted on the watch and neither are the days of exercise. As I’ve said up until the latest update I’ve had no issues with either the watch or my device but something is not right now and the only thing I can see that’s changed is the Bluetooth option not being in the settings menu 

[RicardoFitbit]

You're welcome @Sam-Chad thanks for your reply and the details that were provided. 

Certainly this is not a common situation, even though your device is syncing your steps without any trouble, it's meant and designed to sync your active minutes and exercises too. That said, because this seems to be more related to your mobile device and not the Fitbit as itself, I recommend you the following:

1. On your phone, go to Settings > Bluetooth and remove all the connections that exist with the device and the Fitbit Blaze. (Forget device, ignore or pair depending on the version of the operating system of the phone).
2. Turn off the Bluetooth and restart the phone.
   When the phone is back on, turn the Bluetooth on again, but do not try to connect to the device from here.
3. Open your Fitbit app and try setting up the tracker as a new device.

Please keep me posted, I'll be here.

[Rich_Laue]

@RicardoFitbit with me not using an iOS device I'm wondering if something has changed. 

The Bluetooth Classic found on the Blaze is only used for music control. When the Blaze first came out with ios .music was controlled through the BTLE and when setting up the Blaze to an iOS device the Bluetooth Classic on the Blaze was disabled and removed from the menu. Has something changed here?

@anels810  I noticed that your other post mentions that you can not pair your Blaze by using your phones Bluetooth,  that it's correct as @RicardoFitbit  mentioned this step needs to be done through three Fitbit app. Once the Blaze is connected to your Fitbit account,  if the app needs the Blaze paired the app will do the actual pairing. Could we have a little more detail on the issues that your seeing?

[anels810]

Thanks for the reply!

My app is up to date and I have followed the steps outlined above to forget and reconnect my blaze via the Fitbit app on my phone. 

Going through the steps, the app recognizes my Fitbit, but then errors when trying to connect. Everything worked as expected until the last app update. 

[anels810]

I'm using a pixel 2xl. Thanks again!

[Rich_Laue]

@anels810 you mention errors bit don't say what type of errors offer if you get any error messages.