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Blaze DOA?

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‎11-22-2016 07:34 - edited ‎11-22-2016 07:35

‎11-22-2016 07:34 - edited ‎11-22-2016 07:35

So I got a Blaze as a gift a couple days ago. Updated, charged, and used it for a day or so just fine.

 

However I woke up to it stuck on the Fitbit logo. It would not respond to restarts. After it finally ran out of batteries I tried charging it but no luck. No matter what charger or computer I plug it into nothing happens and it still does not respond to restarts nor does it show up as a bluetooth device to either my phones or computers.

 

So my question is: Am I out of luck and my fitbit is just a lemon? I've opened up a ticket with support but it could be a while before I have any resolution and I am wondering if anyone else has had such problems. 

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‎11-23-2016 05:06

‎11-23-2016 05:06

A warm welcome to the Community @andricDu. Have you tried setting up your tracker as a new device? If you haven't, I recommend doing the following from a computer:

 

1. Click the Fitbit Connect icon located near the date and time on your computer.
2. Click Open Main Menu.
3. Click Set Up A New Fitbit Device.
4. Click Existing User and log in to your account.
5. Choose your tracker and follow the onscreen instructions to continue.

 

I hope this helps, let me know the outcome. Woman Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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