Blaze has not synced for 2 days

[Shollay]

This is my second email for help.

I have tried every single advise listed previously and the app is just not syncing.

Moderator edit: format

[SteveH]

Was one of the things you tried a restart of the Blaze? If so, how many times did you try it? It's known to not always work so needs to be tried several times. Here's the process in case you haven't tried it:

https://help.fitbit.com/articles/en_US/Help_article/1186/

[Rich_Laue]

Sorry @Shollay without knowing what everything you tried, and not knowing what device you sync through puts us at a disadvantage.

I'm assuming this problem recently started. 

Steps to try, with a forced sync after each. 

• Restart Blaze
• Restart phone
• If there is any device thas has ever been connected to the Blaze that's around, at least make sure that their BT is off if that device is turned off
• Make sure the app is up to date
• Remove Blaze from the phones Bluetooth settings
• Remove app - then install fresh
• Shut the phone completely off
• Go into Blaze settings and shutdown the Blaze

I cant think of much more. But check out the help doc

. 

[purdystephanie]

I am having the same trouble with mine. I called and they ended up sending me a new pebble and it won't even let me set up the new pebble!

[Shollay]

Thank. Did pretty much everything except renisha installing app. Will try that

[AlejandraFitbit]

Welcome to the Community @purdystephanie, @Shollay it's great to see you around and thanks for troubleshooting this inconvenience by yourselves. @Rich_Laue and @SteveH thanks for stopping by and the tips provided.

If your trackers are not syncing, I recommend following @HelenaFitbit's instructions in the Having trouble syncing? post. After these steps your trackers should sync without an inconvenience. Now, if you have already tried these steps without success, feel free to get in touch with our support team, for a faster response you can contact them via phone or chat. 

Let me know the outcome. 

[Shollay]

You are the bomb diggity bomb. App re install worked. Thanks

[AlejandraFitbit]

Those are great news @Shollay. I am glad to hear that everything is working now. If you need anything else, do not hesitate in posting.

Happy stepping!