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Blaze Died

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‎10-19-2018 00:20

‎10-19-2018 00:20

Hi I am trying to reach your support team. My Blaze simply will not turn on. I purchased it April 2016 South Africa Kwazulu Natal at Incredible Connection Gateway Mall. I am in touch with a Fitbit Rep but his hands will be tied until Fitbit gives him a directive. Please help I am going into Blaze Withdrawal lol

Ronald

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2 REPLIES 2

‎10-20-2018 10:32

‎10-20-2018 10:32

Nice to see you on the Community forums @Ronald1! I'm sorry to hear that your Fitbit Blaze died. Thanks for the details you provided. Before opening a case for you so our support team can assist you, I would like to recommend you to follow the instructions on the article: Why isn't my battery charging?

 

Hope this helps. Please let me know how it goes. Woman Happy

Alexandra Modératrice Français | Directrives Fitbit

| Accepte le post comme Solution!

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‎10-20-2018 21:01

In response to AlexandraFitbit

‎10-20-2018 21:01

Hi thank you but there is nothing that you can for me.
This is a follow up email i received yesterday.
“Hi Ronald,

Thank you for your prompt response.

We're sorry to hear the troubleshooting we did together has not resolved
the issue.

In line with your uncertainty about the firmware update of your Blaze,
after checking your account in our system, we can confirm that it
was successfully fulfilled.

Upon checking the details provided, we were able to determine the nature of
the issue. It seems this was a fault with the Blaze battery itself, and as
such is covered under warranty.

Unfortunately, as we previously discussed, your Blaze's warranty date
started on Apr 21, 2017, and its already out of warranty since couple of
months.

Although this is not eligible for replacement, we'd like to keep you in the
Fitbit family and working toward your goals. Please accept a discount
toward the purchase of any one of the following devices on http://fitbit.com
:

25% discount: Zip, Flex 2, Alta, Alta HR, Charge 2, and Blaze. For more
information about our warranty policy, please visit
http://www.fitbit.com/returns.

40% discount: Ionic only.

You'll receive a separate email with the discount. The email will include a
link you can click any time in the next 30 days to shop http://fitbit.com.
The discount is automatically applied at check out.

We thank you for being a Fitbit customer.

If you have any questions or concerns, don't hesitate to contact us. We're
always happy to help!
Sincerely,

Sara D and the Fitbit Team“

Sara D subsequently withdrew the 40 percent simply because i live in South
Africa.

My country is not listed on the Fitbit online store for Checkout and
delivery. I even offered to do a direct deposit. Yes i was upfront about
the expiration of the warranty. Oh well Garmin it is.

Thank you Kindly

Ale
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