Blaze Firmware 17.8.301.7 - Thanks!

[muppetman]

I just wanted to say thanks!

I updated today and it's working great.  Notifications are fantastic now (I was using a 3rd Party App, but I no longer need it now)

I'm just so sick of reading all the negative comments on here, I just wanted to say thanks because I'm actually a happy Blaze user.  I knew what I was buying before I bought it, so any additional features are welcomed as far as I'm concerned, not something I'm entitled to.

I love the new watchfaces too!!

Moderator edit: content

[Krayziezay]

Yea so far still haven't received it

[PieMavi]

Not yet 😞

[J-flex]

Got it and love my new clock face. 👍

[muppetman]

Got it and very happy.

I updated by plugging my tracker into my laptop and using the Windows 10 app.

Though the update showed on both my Mobile (Android) and the Windows 10 app.

Updating via cable is much, much faster though 🙂

[Benwah187]

Would like to have it been waiting awhile................

[Darmichar]

I've never seen a company treat customers like this. Doling out an update like this is ridiculous. Fitbit might want to take a serious look into a beta program and utilize it instead of using 5% of their customers at a time as guinea pigs. You can guarantee that I will never again recommend a Fitbit product to anyone.

[muppetman]

You won't recommend Fitbit because of a delay in rolling out a minor firmware update to you?

Bar's not that high then really, is it?

[Darmichar]

I won't recommend them because my Blaze is obviously defective.  I see people here talking about having 9 faces for their Blaze, mine only has 4.  I'm not sure how FitBit feels about releasing a product that is obviously flawed, but I refuse to recommend a company that is willing to treat their customers like that.

[muppetman]

It's a staged rollout.

That's been communicated so many times.

Staged: "occurring or planned to occur in stages".

Some people get it, then more get it, then more get it, then more until everyone gets it.

I'm unsure what the rant about the product being flawed is all about, if you're having issues with your hardware why don't you talk to support?

Or is it "flawed" because you haven't got your update yet?

[Darmichar]

It was not communicated that I would be part of a Beta release program when I purchased the Blaze. Just spent some time on the phone with Support and was told there isn't a Beta program for the Blaze. Instead, they have elected to release to 5% of the base at a time and hope for the best. If you are ok with that, awesome. I, however, am not.

[muppetman]

Why does it upset you so much?

Because you're missing out on updated notifications and reminder to move?

You're upest because you have to wait? Because you know you're going to get it, right? It's not like some customers will never get it.

The staggered rollout is just to ensure that bugs that are found can be dealt with.

Given the previous attempt to roll this firmware out DID causing bricking of Blazes, I'm grateful they take a staggered, phased approach.

But sure, be super angry and upset because you're waiting a day or two longer.

[Darmichar]

"Given the previous attempt to roll this firmware out DID causing bricking of Blazes, I'm grateful they take a staggered, phased approach."

You're joking, right? Was this not tested before being rolled out to the masses? Don't answer that, I can tell you, it wasn't. I have zero problem with them pulling back on a firmware release for unforeseen circumstances. I do have an issue with them returning with the 'new and improved' firmware and releasing it to 5% at a time hoping for the best, again.

There are countless people on this forum that would gladly sign up for a Beta release program to test new firmware

I can't recommend a product to people that look to me for 'tech' advice knowing that they are beta testing firmware on the general public.

Paint it how you want, but that exactly what's transpired here over the last week.

[muppetman]

So in summary, you're angry because your fitness tracker doesn't have a slightly better version of firmware than what it's currently got, (a version which changes nothing about it's fundamental purpose and goal), and you're also an expert in rolling out firmware to hundreds of thousands of devices without issue and weren't consulted on this rollout.

These are great reasons to be angry. I get it now.

[tractorlegs]

I just received Version 17.8.301.7 for my slavedriver! - er, I mean Fitbit Blaze.

I haven't gone through all of the changes/updates yet, but what I see so far is sweet. The two nicest additions so far are the new clock faces, and what the display shows while it's charging. When it is charging, I used to tap on the screen to check its status, and it was a leeeeetle difficult to see whether it was still charging or whether it was fully charged. Now, tapping the screen gives a user a full, large graphic showing charging progress. Nice!

The new clock faces are nice, too. I've chosen "Moment", which is simple and elegant.

Nice changes! I'm sure there are more, and I'm looking forward to stumbling upon them! 

[Darmichar]

I'm not angry, I just want to know if this is a test or if future customers should expect to be part of Beta releases of firmware.

I can't knowingly recommend a product that Beta tests on their customer base.

[Benwah187]

Ummm been. Longer than a day or two, just saying...

[Benwah187]

It's the issue of poor communication. Look let's be real. The watch cost a
chunk, up there with Samsung and apple. (And doesn't have as many features,
just saying) so I believe that people expect the same kinda service to some
degree. If they would communicate a little better I think people would be
more receptive. That's all

[muppetman]

There's been a sticky in the support forum they've been updating, telling us what's going on.

What more did you want, a personal phonecall?

[DibaSr]

It's not 5% at a time, they do 5% to check for errors (see the release on 9/12). I agree with the other poster, you seem to be hellbent on being pissed off.

[DibaSr]

Dude-where are you getting this Beta bit from?