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Blaze GPS error messages

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‎03-17-2017 10:22 - last edited on ‎11-10-2017 15:03 by Fitbit Moderator

‎03-17-2017 10:22 - last edited on ‎11-10-2017 15:03 by Fitbit Moderator

Every time i try and connect my blaze to my phone to track my run, it says 'check fitbit app' but nothing comes up? And then it says 'phone not found'. My phone always syncs fine with my blaze but it's just not letting me use this feature. I have tried everything i can think of, anyone offer any advice? My phone is an Iphone 6s.

 

Moderator edit: Updated subject for clarity 

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22 REPLIES 22

‎09-19-2017 13:40

In response to Narenk

‎09-19-2017 13:40

GPS tracking not working on my Samsung Galaxy S8 either. Not able to connect with phone. Followed all steps above.

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‎11-08-2017 07:14

In response to Narenk

‎11-08-2017 07:14

My gps started having issues after the last update as well.  Now, I have to reboot my blaze every morning in order for it to find the gps on my phone, so it can track my route.  The settings are all done, I have done all troubleshooting steps that I have found on the Fitbit website, but this just started after the last App update.  Since it appears I’m not the only one, when will a fix be released?  Rebooting my Blaze every morning is not an acceptable solution.

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‎11-10-2017 15:05 - edited ‎11-10-2017 15:06

In response to Jenniferussell1

‎11-10-2017 15:05 - edited ‎11-10-2017 15:06

Hey there @Jenniferussell1! Thanks for the details that you've mentioned. We're sorry you're having issues connecting with GPS, I will report this to my team. 

 

Thanks for your understanding! 

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