09-22-2018
12:05
- last edited on
09-23-2018
04:30
by
AlejandraFitbit
09-22-2018
12:05
- last edited on
09-23-2018
04:30
by
AlejandraFitbit
Hi,
I did the great north run a fortnight ago since then I noticed it was not tracking my runs properly about 1/4 mile out. After looking around problem seems to be that after a minute of running it's losing GPS. I've tried shutting down and restarting playing with the app deleting reinstalling app still not working. Not impressed at all.
Moderator edit: subject for clarity
Best Answer
09-23-2018
04:31
- last edited on
05-28-2025
08:02
by
MarreFitbit
Community Moderator Alumni are previous members of the Moderation Team, which ensures conversations are friendly, factual, and on-topic. Moderators are here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more
09-23-2018
04:31
- last edited on
05-28-2025
08:02
by
MarreFitbit
A warm welcome to the Community @Leejb1975.
Thanks for troubleshooting this by yourself. If you are having issues with the GPS connected feature, I recommend taking a look at the help article Why isn't GPS working on my Fitbit device? and follow the instructions provide there.
I hope this helps, let me know the outcome. ![]()
Best Answer