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Blaze sensor and steps issues

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‎09-22-2018 21:25 - last edited on ‎09-23-2018 04:33 by Moderator Alum

‎09-22-2018 21:25 - last edited on ‎09-23-2018 04:33 by Moderator Alum

My Fitbit stopped working, thought it ran out of charge, so charged it overnight. It did not fully charge but just enough to turn the screen on by holding all 3 buttons down. Put it back on charge and charged to full. Then was able to do shutdown. No monitor lights in auto mode but in on mode. Even if HR is on, still does not track. Now the steps are always increasing even if I am sitting still and not moving. Any suggestions on how to fix or is it time to get a new one? Have had it almost 2 years.

 

Cheers,

 

 

Moderator edit: subject for clarity

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‎09-23-2018 04:34 - last edited on ‎05-28-2025 08:02 by Fitbit Moderator

‎09-23-2018 04:34 - last edited on ‎05-28-2025 08:02 by Fitbit Moderator

It's great to see new faces @HahMcNT, welcome!

I appreciate all the efforts in trying to fix the issue you are experiencing with your Blaze. Could you please be more specific about them? Is the issue with the heart rate sensor and steps, right?

Hope to hear from you soon. Woman Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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