help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Blaze HR stopped working

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎07-17-2017 14:22

‎07-17-2017 14:22

It stopped measuring HR two days ago. Shutting down or resetting by holding two buttons down did not help. 

This is the second fitbit within a year. It replaced the first one that was faulty for a different reason. 

I do not think I can honestly recommend this product to anyone.

Best Answer
0 Votes
2 REPLIES 2

‎07-18-2017 10:53

‎07-18-2017 10:53

Hi there @MikkiWar. Great to see you in the Community Forums! 🙂

 

I'm sorry that you're not being able to measure your HR for this inconvenience 😕

 

What is exactly going on? Are the lights not flashing at all or is it just not showing your heart rate? Besides restarting it, have you tried to change the settings from whatever it currently is to ON - OFF - AUTO? If not, go to the last screen on your tracker, tap on Settings, scroll down to the Heart Rate section and change the settings here and see if that makes any difference.

 

Let me know how it goes!

Ferdin | Community Moderator, Fitbit

Help others by giving votes and marking helpful solutions as Accepted

Best Answer
0 Votes

‎07-18-2017 11:44

In response to FerdinandFitbit

‎07-18-2017 11:44

Tried all those ways. If it is 'ON' frame flashes but the HR is at 70 no matter what you do. On 'Auto' simply does not work.

Michał
Best Answer
0 Votes