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Blaze Heart Rate does not work and battery draining fast

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‎04-30-2018 07:55

‎04-30-2018 07:55

My heart rate display stopped working. I have tried to reboot several times, I have turned it off and back on several times, and nothing seems to fix it. Also I have noticed the battery is draining after only a day or two. This Blaze is only 2 and a half months old.

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3 REPLIES 3

‎04-30-2018 12:56

‎04-30-2018 12:56

I had the battery draining issue on my Blaze I received for Christmas.  I was sent a replacement but that one does not vibrate so I do not receive any of my notifications.

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‎05-10-2018 11:43

In response to Ms1982

‎05-10-2018 11:43

A warm welcome to the Community @Ms1982 and @moonpie60! I appreciate the details you've mentioned. I'm sorry for the delay reply. 

 

Regarding the display and battery draining issue you're experiencing, I would like you to make sure you've properly followed these steps: to restart it, and make sure you're properly charging it. 

 

In regards to your tracker not vibrating, I would like you to restart it and try the other functions to check if it vibrates when getting an alarm or main goal. 

 

Hope this helps! Keep me posted. 

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‎05-16-2018 06:37

In response to SilviaFitbit

‎05-16-2018 06:37

I spoke with someone on yesterday and we went through all of the restarting options. It still worked sporadically with minimum vibration. A replacement should be on it way. 

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