Blaze Heart Rate sensor not working

[nunua]

Is there a know issue about the HR sensor not working on the Blaze. I just noticed that is hasn't recorded since Aug. 2nd. I must have been seeing things through the month cause I surely thought it was working. I've restarted the Blaze and the app but it's still not working.

[AlejandraFitbit · Accepted solution]

It's great to welcome you @nunua.

Thanks for troubleshooting this by yourself. I would like to know if you are having this issue directly with the Blaze or the app? In the meantime, I recommend taking a look at this post, where you will be able to see some things that might be affecting this reading and some tips to improve it.

Hope to hear from you soon. 

[nunua]

I've worn the Blaze in the same spot since I got it. I seems the sensor isn't working, it is no longer flashing. And now I've noticed that it's not keeping the correct active minutes. Do you have a trade in program. I've even had my Zip just stop working, screen went blank and nothing, not even new batteries has bought it back to life. The Zip was less than a year old, don't know how long I've had the Blaze. May need to look into getting something different, just don't have funds laying around to purchase one right away.

[AlejandraFitbit]

Thanks for the information @nunua.

Since the steps provided didn't work, I have escalated your case to our support team, they will take a look at this and provide you with a solution, just be aware of your inbox and let me know if you need anything else.

Catch you later.