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Blaze - Heart rate not working

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‎04-27-2019 12:52 - last edited on ‎04-29-2019 15:58 by Fitbit Moderator

‎04-27-2019 12:52 - last edited on ‎04-29-2019 15:58 by Fitbit Moderator

Hi, 

On my Blaze, it displays my Heart Rate. However, my Heart Rate is not being display in the App.  Additionally, the green lights on the inside of the blaze hasn’t come one since the last update.  I’ve restarted my Blaze a number of times.  I’ve also went to settings to make sure Heart Rate.  The Auto option doesn’t work, only On.

 

Moderator edit: updated subject for clarity

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‎04-29-2019 15:54

‎04-29-2019 15:54

Hi @tc_, welcome on board!

 

I'm sorry about my delayed response. Thanks for sharing detailed information about your Blaze behavior, as well for your efforts in trying the restart and checking the heart rate settings. Because this shouldn't happen, I've requested a case for you, so our Support Team can give you a hand. They'll contact you back via email, so keep an eye to your inbox.

 

I'll be around if you need anything else.

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