help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Blaze Icon Not in iOS App

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎06-09-2016 13:37 - edited ‎06-09-2016 13:37

‎06-09-2016 13:37 - edited ‎06-09-2016 13:37

I just got a Fitbit Blaze today, and when I try to set it up through the app, I realized that the Blaze icon/picture is not next to the words. When I select it, it goes to a screen that says "Lookin' good!" and loading but doesn't do anything besides that. What is wrong with my Fitbit app for iOS (iPhone 6) or my phone that I can update?

 

My software is up to date, and my app is updated also.

Best Answer
0 Votes
7 REPLIES 7

‎06-10-2016 04:30

‎06-10-2016 04:30

Welcome to the Community @SaraCP. I recommend checking if you are following the correct Setup Procedure from your iOS Fitbit app. If you aren't, please follow the steps provided to paired your Blaze.

 

Let me know the outcome. Woman Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

Best Answer
0 Votes

‎06-10-2016 18:38

‎06-10-2016 18:38

I am having this exact same issue! Gets to "finishing up" part and is stuck there. When I force quit the app and open it back up, the Blaze is there but no icon.

Best Answer
0 Votes

‎06-10-2016 21:15

In response to dubz91

‎06-10-2016 21:15

@dubz91 would you be able to post a screenshot?

Scroll down and press full, this will give you access to the desktop version of the website 

Best Answer
0 Votes

‎06-11-2016 19:48

‎06-11-2016 19:48

I too am having this exact issue! Just got mine today (used to have the Charge HR); and after following all the setup procedure, I can use all of the Blaze features perfectly, but there's no icon next to it in the iOS app. The icon *is* still there for the Charge HR, though. As someone with minor OCD, I am quite perturbed by this, haha.

Best Answer
0 Votes

‎06-11-2016 20:27 - edited ‎06-11-2016 20:28

In response to Rich_Laue

‎06-11-2016 20:27 - edited ‎06-11-2016 20:28

image.pngSo glad it's not just me. Maybe it's an iOS bug?? It's driving me crazy haha.

Best Answer
0 Votes

‎06-11-2016 20:29

In response to dubz91

‎06-11-2016 20:29

I figured it out! I had to uninstall the Fitbit app and reinstall it. Took
me one try and it was fixed. Took some friends 2 or 3 times. Def an iOS app
bug.
Best Answer
0 Votes

‎06-11-2016 22:40

In response to SaraCP

‎06-11-2016 22:40

Yep, I finally got it working too by uninstalling/reinstalling the iOS app
AND removing the tracker from the app and then setting it up anew some 3-4
times (the key was waiting ages for the "finishing up" phase to finish,
rather than closing the app prematurely because I thought that it was just
erroneously stuck on that step).

Yay!

--
*Seth Bocknek*

B. A. | Bachelor of Arts with Specialization in French–English Translation
| University of Ottawa, 2013
Chinese Language Program | Tsinghua University, 2015
Translator & Technical Writer | SRK Consulting | www.srk.com

P: +86 156-0023-5165 E: seth@bocknek.com Tw: @sethbocknek

*www.sethbocknek.com *
Best Answer
0 Votes