Blaze Multiple Issues

[jckjr64]

I have a Blaze that I have not used very much at all and experiencing some issues:

1. Battery drains in a half day or less

2. Clock Error notification displaying on the Blaze

    * I have done as suggested MANY times now.  Changed the clock style and sync'd.  I have used multiple faces thinking it may be an issue with one or two but the same error recurs

    * I have also done a shut down numerous times followed by a sync each time

3. Occasionally, the device resets itself.  When it does it indicates very low battery but I have recently charged it

It seems like the device is shot.  Can I get a replacement?  Hardly used.

[WendyB]

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@jckjr64 wrote:

I have a Blaze that I have not used very much at all and experiencing some issues:

1. Battery drains in a half day or less

Please clean the contacts
http://help.fitbit.com/articles/en_US/Help_article/My-tracker-s-battery-isn-t-charging/?q=not+chargi...

Then Do a Restart
http://help.fitbit.com/articles/en_US/Help_article/1186/?q=restart&l=en_US&fs=Search&pn=1

Also See this thread for charging best practices. If you are not charging it correctly you could be damaging the battery
https://community.fitbit.com/t5/Charge/Fitbit-charge-battery-problems/m-p/1323307#M53291

http://help.fitbit.com/articles/en_US/Help_article/1799

2. Clock Error notification displaying on the Blaze

    * I have done as suggested MANY times now.  Changed the clock style and sync'd.  I have used multiple faces thinking it may be an issue with one or two but the same error recurs

    * I have also done a shut down numerous times followed by a sync each time

3. Occasionally, the device resets itself.  When it does it indicates very low battery but I have recently charged it

It seems like the device is shot.  Can I get a replacement?  Hardly used.

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Please Contact Support on the rest
http://help.fitbit.com/?cu=1

[jckjr64]

Thank you Wendy.  I read the article about charging best practices this morning when I was looking at other posts.  Today I charged my Blaze by attaching to my laptop but I have in the past used my original package iPhone charger so I'm thinking this may have contributed to the problem with the battery.  I didn't see any warnings not to do this when I got the device. 

Neither the Blaze nor the charger are dirty so I don't think that is contributing to either the charging or the clock error issues.

I have shut down and restarted many times now but still get the clock error and my display stays on so I will have to reach out support.

Thanks again.