Blaze Not Counting Steps

[Southpaw27]

I'm having some problems with my Blaze. It is not counting my steps for significant periods of time. Sometimes it won't measure any steps taken until 5 minutes or more later. I just walked around my house and took about 50 steps and the step count on my Blaze was unchanged.I'm really frustrated with this device. I've had it for a while but didn't use it for about 7 months while I was pregnant. I started using it again a few weeks ago and no issues were identified until today. My height settings are correct. I tried restarting it, unpairing and pairing it again, resetting it...all to no avail. Help!

[AlejandraFitbit]

A warm welcome to the Community @Southpaw27 and thanks for troubleshooting this by yourself.

Could you please restart your Blaze a couple of times more? After the restart process, walk 100 steps and let me know how many it registered.

Hope to hear from you soon. 

[Southpaw27]

Thanks!  I restarted the Blaze twice and I walked 100 steps 5 times. The results are below:

1st, time it counted 74 of 100 steps taken

2nd time, it counted 64 of 100 steps taken

3rd time, it counted 63 of 100 steps taken

4th time, it counted 61 of 100 steps taken

5th time, it counted 83 of 100 steps taken

[whitneyncastor]

I am having difficulty with step accuracy after reusing my Blaze after pregnancy, too! Didn't use it for about 5 months, now it won't count my steps accurately (unless I have it around my ankle). I've tried restarting it a few times, updating my app on my phone and syncing, but I will try the restart and 100 steps tomorrow to see if it will help. If not, I will be calling them to see what else there is I can do or get a replacement.

[AlejandraFitbit]

It's great to see new faces @whitneyncastor, welcome!

I would like to know if you get in touch with our support team? If you have, did they offer you with a solution for this?

Hope to hear from you soon. 

[whitneyncastor]

Yes! I talked to customer support, and we found out that the battery in my Blaze was malfunctioning. They are sending me a replacement and it is on it’s way to me now! Thank you!