Blaze Pixelated Screen

[rodney6672]

I received my Fitbit Blaze today in the mail but some of the screens are very pixelated. I changed the clock interface and that seemed to fix that one but some of the others (pictures provided) are still really bad. I tried doing a simple reset and that didnt seem to help any. As you can imagine Im notm real keen on sending this back immediately, so any ideas?

[PieMavi · Accepted solution]

I'm not an expert but there's definitely something wrong with the screen or maybe the software itself. Try to contact the Fitbit support on Twitter at @fitbitsupport or follow the instructions on help.fitbit.com to find the easiest way for you to reach them. 🙂 the proper support more likely knows what you should do. And if I can give you a suggestion, the faster you send it back, the faster it will return 🙂

[rodney6672]

Yea I just went ahead and sent it back, I knew from the get go I was going to have to anyway. That's disappointing

[Rich_Laue]

I would try a hard reset and then go through the Blaze settings and shutdown. For some reason people say this has repaired things that the hard reset did not fix.

[JackieDC]

Mine looks very similar, just emailed pictures to fitbit support. They expect I will be sent a new one, waiting to see.

[AngelaMa]

Hello @rodney6672 and @JackieDC welcome to the Fitbit Community! @rodney6672 I'm sorry for the issue you experienced with your Blaze 😞 @JackieDC I'm sure customer service will take care of you and you will be back on track really soon! @PieMavi and @Rich_Laue thanks for your cooperation. 😉 

[JackieDC]

Thanks @AngelaMa! I called customer service back and they are sending me a new Blaze. It is out and FedEx will be delivering it Monday. They were great to work with and made it really easy to replace. I am looking forward to upgrading from my flex!

[AngelaMa]

@JackieDC I'm glad to know about your experience with customer support, they are the best!  Don't forget to Share Your Story on the Discussions board!

Happy stepping. 

[JackieDC]

Disappointed Update.

After tracking the shipment, contacting FedEx because it was never received amd making another call to Fitbit customer service I learn that apparently the shown wasn't actually made. Something was moving across the US according to the tracking information online...

Now, I am to receive a shipping label, return my Blaze and wait for another to be shipped...hopefully.Pretty frustrating when I have emails from customer service detailing a resolution that now seems to have been incorrect or improperly handled. This was my first CS experience, not at all what I expected.

[AngelaMa]

Hello @JackieDC, I'm sorry to hear about your experience with customer support. Rest assured once the tracker reaches our warehouse you will get your replacement Blaze. 

Keep me posted! 🙂 

[lisasiciliano]

I am literally having the same exact issue. Today was the first day I wore mine, and my screen is the same way.

[fudge22]

It seems that some trackers made it through quality control that should have never been shipped to customers. Very dissappointing to hear. 

It is also sad to hear that customer service is requiring shipping the trackers back to their warehouses before a replacement is sent out. For new customers who receive a faulty product this should not be a requirement. If it were me I would be very frustrated. 

[AngelaMa]

Hello @lisasiciliano I'm sorry to hear about the issue you are experiencing with your Blaze, if you haven't already done so I recommend to contact customer support they will be happy to help. @fudge22 thanks for stopping by! 🙂