01-05-2017 04:15
01-05-2017 04:15
I received a FitBit Blaze via mail order yesterday afternoon. Much to my excitement, I opened it up and attempted to set it up. However, while initially it connected as intended, following the downloading of the most recent updates to the tracker, all functionality has ceased, aside from the logo appearing upon restarting the tracker. All attempts to spur life in to the device have failed, as well as all recommended courses of action already present on the fitbit page and this forum. The screen will not light up, the device will not reconnect to my phone, even after deleting it from both the app and the known devices in my phone's bluetooth settings (Which is compatible, I've already checked.) Having expired all known courses of action, I'm at the end of my rope, and worried that a good lump of money has been flushed away within only an hour of receiving the tracker. Please advise, as I do not appear to be the only one on this forum with this kind of issue, and attempts to contact the support team via twitter have been met with total silence.
01-05-2017 04:13
01-05-2017 04:13
I received a FitBit Blaze via mail order yesterday afternoon. Much to my excitement, I opened it up and attempted to set it up. However, while initially it connected as intended, following the downloading of the most recent updates to the tracker, all functionality has ceased, aside from the logo appearing upon restarting the tracker. All attempts to spur life in to the device have failed, as well as all recommended courses of action already present on the fitbit page and this forum. The screen will not light up, the device will not reconnect to my phone, even after deleting it from both the app and the known devices in my phone's bluetooth settings (Which is compatible, I've already checked.) Having expired all known courses of action, I'm at the end of my rope, and worried that a good lump of money has been flushed away within only an hour of receiving the tracker. Please advise, as I do not appear to be the only one on this forum with this kind of issue, and attempts to contact the support team via twitter have been met with total silence.
01-05-2017 04:49
01-05-2017 04:49
Contacting support may be easier via one of the other methods provided at http://contact.fitbit.com or waiting for office hours in the US when the Twitter team may be quicker to respond.
Mike | London, UK
Blaze, Surge, Charge 2, Charge, Flex 2 - iPad Air 2, Nokia Lumia 925 (Deceased), iPhone 6
Take a look at the Fitbit help site for further assistance and information.